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=Overview ='''Instant - Statistics'''==# Statistics - Data - Report by Week# Statistics - Data - Report by Period# Statistics - User - Report by Week# Statistics - User - Report by Period# Statistics - Display Duration - Report by Period# Statistics - Grouped Outcome - Report by Period
= Instant - Statistics = * Statistics - Data - Report by Week* Statistics - Data - Report by Period* Statistics - User - Report by Week* Statistics - User - Report by Period* Statistics - Display Duration - Report by Period* Statistics - Grouped Outcome - Report by Period == Statistics - Data - Report by Week == * Choose the week you wish to report on and choose the campaign you wish to report on* The agents weekly report statistics will be displayed on the screen. == Statistics - Data - Report by Period == * Choose the date period on which to report from and the campaign you would like the report to be based on* The weekly statistics for this campaign’s outcomes will be displayed on screen showing percentages, numbers and totals. Here, you can print the page or copy to clipboard also. == Statistics - User - Report by Week == * Choose the week you wish to report on and choose the campaign you wish to report on. * The weekly statistics for this campaign’s outcomes will be displayed on screen showing percentages, numbers and totals. Here, you can print the page or copy to clipboard also. == Statistics - User - Report by Period == * Choose the date period on which to report from and the campaign you would like the report to be based on* This will generate a report on the outcome data for that date period. Giving percentages and numbers and totals. ==Statistics - Display Duration - Report by Period == * This report generates a Start – End Duration of calls for all contacts. * Choose the date period and the campaign on which to report from and the records will be listed on screen. =='''Statistics - Grouped Outcome - Report by Period'''==== *Choose the dates in which to report from.*Choose the campaign to report against.*Choose the outcome grouping (Set up in the individual outcomes of the campaign).*A report is generated with a count of each outcomes grouping with a Pie chart to represent the data.*By clicking on the outcome groupings a drill down view is shown of all the outcomes that makeup the that group
[[Category:Module Specific:Data Profiling]]