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= Overview =bxp software (bxp) has been described as a Business Process Modelling ''and'' Management tool. It has numerous uses and can be applied in many different ways.
Over the last number of years of application bxp software (bxp) has been described as a Business Process Modelling ''and'' Management toolthe solution to many challenges. It has numerous uses and can be applied in many different waysThis area of our Wixi provides links to articles which explore those solutions.
= Scenarios = == Contact Centre Management (CCM) By Vertical=={| cellpadding="15" {|-! style="text-align:left;width:350px300px;"| Article! style="text-align:left; width: 600px;"| Description! style="text-align: center; width: 245px;"| |-||[[Scenario_-_bxp_for_Process_Owners_and_BPO_management|bxp for Process Owners and BPO management]]||A business guide to what bxp bring to companies who outsource and for outsource companies themselves| rowspan="4"|[[File:Kaboompics.com_Strategybox_500.jpg|400px]]
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|| [[Scenario_-_bxp_as_a_Ticketing_System_bxp_for_telcos|bxp as a ticketing systemfor Telcos]]|| A step guide showing how bxp has been used by step project management plan for creating a complete multichannel contact and ticketing solutionnumerous telecommunications companies successfully
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|| [[Scenario_-_bxp_for_Process_Owners_and_BPO_management_bxp_for_the_Financial_Sector|bxp for Process Owners and BPO managementthe Financial Sector]]|| A business guide to what showing how bxp bring to companies who outsource and for outsource has been used by numerous financial based companies themselvessuccessfully
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|| [[Scenario_-_bxp_and_the_Post_Room_bxp_for_Field_Sales|bxp and the post roomfor Field Sales]]| It |bxp is possible to convert the post room to be completely digitalan award winning solution for field sales team. This scenario explores all See the options rationale for optimising why bxp is the process for numerous size businessesideal field team choice.
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|| [[Scenario_-_bxp_and_Person-centric_design_bxp_for_Innovation|bxp for Person-centric designInnovators]]|| A business guide to designing a centralised data solution for capturing one person's key data centrally but sharing it amongst campaignswhat bxp brings to the area of innovation
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|| [[Scenario_-_bxp_for_telcos_bxp_and_Home_Working|bxp for TelcosHome Working]]| A guide showing how |Enabling secure home working is now a more viable for companies. bxp has been used by numerous telecommunications companies successfullyensures people work in real time no matter where they are.
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|| [[Scenario_From_idea_to_reality_-_bxp_and_The_Evolution_of_a_Contact_Centre_the_All_n_One_approach|bxp and the evolution of the contact centreAll n One's from Idea to Reality]]| As a |A generic approach which provides the ability to turn ideas into working business grows they start with a few phone lines growing to full "follow the sun" contact centres. This scenario explains how bxp grows with you and is suitable for all size situationsmodels.
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== Customer Relationship Contact Management (CRMCM) == {|! stylecellpadding="text-align:left;width:350px15"| Article! style="text-align:left;"| Description
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! style="text-align: left; width: 300px;"| [[Scenario_Article! style="text-_bxp_for_Outbound_Campaign_managementalign: left; width: 600px;"|bxp for Outbound Campaign Management]]Description| Using bxp to manage an outbound campaign is often a very cost effective ! style="quicktext-winalign: center; width: 245px;". This scenario provides a step by step guide for the entire program and process.|
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|| [[Scenario_-_bxp_and_Lead_Generation_and_Pipeline_Management_bxp_as_a_Ticketing_System|bxp for Lead Generation and Pipeline Managementas a ticketing system]]| Sales pipeline |A step by step project management is often done in tools like SalesForce.com. If you need more than just simple list management find out what more you can do with bxpplan for creating a complete multichannel contact and ticketing solution| rowspan="5"|[[File:Pillar_contactmgmt.png|100%px]]
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|| [[Scenario_-_bxp_for_Membership_Management_bxp_and_the_Post_Room|bxp for Membership Managementand the post room]]| bxp can run clubs and groups membership lists with various integrations |It is possible to convert the post room to websites and social mediabe completely digital. This step by step guide shows howscenario explores all the options for optimising the process for numerous size businesses.
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|| [[Scenario_-_Bxp_and_Case_Management_bxp_and_Person-centric_design|bxp for Case ManagementPerson-centric design]]| Using bxp |A business guide to manage cases can be designing a very effective centralised data solution. This scenario provides a step by step guide for the entire program and process.capturing one person's key data centrally but sharing it amongst campaigns
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|| [[Bxp_and_Case_Management_Scenario_-_Worked_Scenario_bxp_and_The_Evolution_of_a_Contact_Centre|bxp for Case Management - Worked exampleand the evolution of the contact centre]]| A worked example for |As a business grows they start with a few phone lines growing to full "follow the tools sun" contact centres. This scenario explains how bxp grows with you and application of the program is also available.suitable for all size situations
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|| [[Scenario_-_bxp_and_Social Media_bxp_and_best_next_action|bxp and Social MediaBest Next Action]]| Social media is quite a challenging area. This scenario shows step by step |Exploring the marketing and operational setup of how bxp can deliver end to engage with end solutions for a perfect and manage social media for any organisation size or type through bxp.evolving best next action system
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==Customer Relationship Management (CRM)=={|cellpadding="15"|-! style="text-align:left;width:350px;"| Article! style="text-align:left; width: 600px;"| Description! style="text-align: center; width: 245px;"| |-||[[Scenario_-_bxp_for_Outbound_Campaign_management|bxp for Outbound Campaign Management]]||Using bxp to manage an outbound campaign is often a very cost effective "quick-win". This scenario provides a step by step guide for the entire program and process.| rowspan="6"|[[File:Pillar_crm.png|100%px]]|-||[[Scenario_-_bxp_and_Lead_Generation_and_Pipeline_Management|bxp for Lead Generation and Pipeline Mgmt]]||Sales pipeline management is often done in tools like SalesForce.com. If you need more than just simple list management find out what more you can do with bxp.
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|| [[Scenario_-_How_to_build_eLearning_content_bxp_for_Membership_Management|How to build eLearning contentbxp for Membership Management]]| A general discussion on the major areas of getting eLearning content built|bxp can run clubs and groups membership lists with various integrations to websites and social media. This step by step guide shows how.
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|| [[Scenario_-_Developing_Training_Materials_Bxp_and_Case_Management|Developing training materialsbxp for Case Management]]| A content |Using bxp to manage cases can be a very effective solution. This scenario provides a step by content based discussion of different training material content developmentstep guide for the entire program and process.
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|| [[Scenario_Bxp_and_Case_Management_-_bxp_for_Gamification_Worked_Scenario|bxp for GamificationCase Management - Worked example]]| Gamification offers an amazing way |A worked example for the tools and application of incentivising and energising staff. bxp enables this possibilitythe program is also available.
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||[[Scenario_-_bxp_and_Social Media|bxp and Social Media]]
||Social media is quite a challenging area. This scenario shows step by step how to engage with and manage social media for any organisation size or type through bxp.
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== Quality Assurance (QA) eLearning=={| cellpadding="15" {|-! style="text-align:left;width:350px;"| Article! style="text-align:left; width: 600px;"| Description! style="text-align: center; width: 245px;"|
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|| [[Scenario_-_bxp_to_create_Quality_Assurance_programsWhat_is_an_eCourse|bxp to create QA programsWhat is an eCourse]]| Designing a quality program can be a daunting challenge. Combining real world experience |An introduction to how eLearning is built and the power of stored in bxp makes the process far easier| rowspan="6"|[[File:Pillar_eLearning.png|100%px]]
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|| [[Scenario_-_bxp_-_QA_Examination_-_Moving_from_Score_Buddy_Building_a_Test|How to build a test in bxp moving from ScoreBuddy]]| Overcoming the limitations of ScoreBuddy can be easily addresses by |An introduction to how building tests and examinations in bxp and this step by step guide shows how you can drastically enhance your QA program.|} == Systems Integration == {|! style="text-align:left;width:350px"| Article! style="text-align:left;"| Description
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|| [[Scenario Scenario_- bxp and phone systems_How_to_build_eLearning_content|Understanding phone systems and bxpHow to build eLearning content]]| An introductory guide to phone systems, components and how bxp can be integrated into solutions.|A general discussion on the major areas of getting eLearning content built
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|| [[Scenario_-_bxp_as_a_secure_Website_Data_Store_Developing_Training_Materials|Scenario - bxp as a secure Website Data StoreDeveloping training materials]]| An introductory guide to phone systems, components and how bxp can be integrated into solutions.|A content by content based discussion of different training material content development
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|| [[Scenario_-_bxp_Integration_with_a_Phone System_bxp_for_Gamification|bxp integration with a phone systemfor Gamification]]| Technical discussion on how integration with a phone system is as easy as popping a URL|Gamification offers an amazing way of incentivising and energising staff. This step by step guide gets into the detail and show you how for numerous phone system typesbxp enables this possibility.
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|| [[Scenario Scenario_- Bxp_API_-_Call_Me_worked_example_bxp_for_Career_Path_Development_and_Management|bxp API - Call Me worked examplefor Career Pathing]]| Put a call me engine on |An overview guide to how bxp can provide some or all of the tools required for your website career path development and get in instant contact with your web based sales leads.management
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|| [[Scenario_-_bxp_for_Calendar_management_bxp_to_create_Quality_Assurance_programs|bxp for calendar managementto create QA programs]]| Customer Relationship Management| Centralised calendaring solutions Designing a quality program can often lead to costly licensing solutions or having to compromise securitybe a daunting challenge. Combining real world experience and the power of bxp shows you how to avoid both and greatly increase functionalitymakes the process far easier.| rowspan="2"|[[File:Pillar_qa.png|100%px]]
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|| [[Scenario_-_bxp_for_Customer_Relationship_Management_bxp_-_QA_-_Moving_from_Score_Buddy|bxp for CRMmoving from ScoreBuddy]]| Customer Relationship Management| CRM is a broad area and off Overcoming the shelf solutions often aren't optimised for users. No compromise limitations of ScoreBuddy can be easily addresses by bxp and this step by step guide shows how you can drastically enhance customer experience is what bxp bringsyour QA program.|} ==Resource Management=={| cellpadding="15"
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|| [[Scenario_-_bxp_for_Career_Path_Development_and_Management_bxp_as_a_Project_Management_Toolkit|bxp for career path development and as a project managementtoolkit]]| eLearning| Automated career pathing is pipe dream for many organisationsProject Management requires an extensive amount of tools to keep everything in order. bxp delivers one with real world results. Find out howprovides numerous tools to manage all aspects of a project.|-rowspan="1"| [[Scenario_-_bxp_as_a_Learning_Management_SystemFile:Pillar_resourcemanagement.png|bxp as a Learning Management System100%px]]| eLearning} ==Systems Integration=={| Moodle, Blackboard.com and various other tools offer a variety of solutions. Find out how bxp is optimised for business learning and development needs.cellpadding="15"
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|| [[Scenario_-_bxp_and_Quality_Assurance_Programs_for_Government_Bodies_bxp_and_understanding_phone_systems|bxp and Quality Assurance Programs for Government Bodiesunderstanding phone systems]]| Quality Assurance| Government An introductory guide to phone systems, components and Unionised organisations face unique challenges in terms of quality assurance programs. how bxp can be integrated into solutions| rowspan="6"|[[File:Pillar_si.png|240px]]
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||[[Scenario_-_bxp_as_a_Compliance_Management_solution_bxp_and_Data_Warehousing|bxp as a Compliance Management solutionand Data Warehousing]]| Quality Assurance| Compliance management requires all users from all areas operating A project approach to the same standards. The larger the organisation the bigger the challenge, the easier bxp makes the solution.Data Warehousing and Business Intelligence solutions
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|| [[Scenario_-_bxp_and_getting_data_accuracy_to_perfect_bxp_as_a_secure_Website_Data_Store|bxp and getting data accuracy to 100%as a secure Website Data Store]]| Quality Assurance| With money and time lost due to inaccuracy how How bxp can bxp save you that time and money be integrated with little any website to no effort.provide secure data storage
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|| [[Scenario_-_bxp_as_a_Project Management Toolkit_bxp_Integration_with_a_Phone System|bxp as integration with a Project Management Toolkitphone system]]| Quality Assurance| Projects are complex and multifaceted challengesTechnical discussion on how integration with a phone system is as easy as popping a URL. bxp provides tool kits to address all aspects of your project This step by step guide gets into the detail and its managementshow you how for numerous phone system types.
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|| [[Scenario_-_bxp_and_Data Centralisation Strategies_bxp_as_a_System_Wrapper|bxp and Data Centralisation Strategiesas a system wrapper]]| Systems Integration| Customer-centric views of data become more and more important for data protection and record management. Find out how How bxp can help your centralisation strategies.wrap around legacy technology to provide cost effective solutions without massive upgrade costs
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|| [[Scenario_-_bxp_and_Integration_with_data_warehouses_bxp_API_-_Call_Me_worked_example|bxp and Integration with data warehousesAPI - Call Me worked example]]| Systems Integration| Data warehouses provide businesses Put a call me engine on your website and get in instant contact with ways of generating indepth reporting. bxp as an OLTP or as ROLAP solution provides huge strategic advantages and powerful flexibilityyour web based sales leads.
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|| [[Scenario_UAM_-_bxp_and_Website_Integration_User_Access_Management|bxp and Website IntegrationUser Access Management]]| Systems Integration| WordPress or custom websites can easily integrate For highly regulated businesses and business with tight security controls, User Access Management is a vital part of keeping the organisation compliant. Learn how with bxp to create custom solutions with incredible powerthis challenge is a few clicks away.
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For forthcoming scenarios [[Scenarios_-_In_Development]]
[[Category:Topic:About bxp]]
[[Category:Topic:Scenarios]]
[[Category:Topic:Strategy]]