Thank you Thanks for taking the time to read our Newsletter. The links located below relate to the content that has been added the most recent Newsletter you have received from us.
Feel free to explore the latest exciting news and updates to the bxp system.
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Pin-Point Precision
We had an incident recently which reminded us to be careful to use the appropriate search method, depending on the field being searched.The truth is that the most common type of database search is like or fuzzy searching, but this kind of exercise can cause a significant performance overhead, especially when your database is a large one.= CRM - Tailor Made =
For example, your records include an id field with eight digits and you We have a total of 1000 records. If you then enter six digits, such as 123456 as your search criteria, been winning more new CRM clients recently by building the server will hunt system for every combination of that idthem, that is 123456XX, X123456X and XX123456rather than through the self-service approach. In other words you have three different combinations for each of your 1000 recordsWe work with stakeholders to ensure, requiring a total of 3000 searches. Ok, 3000 is no big deal but ) that the system precisely matches the situation becomes muchclients’ requirements and, much worse when you ramp up the numbers. Try the math when you enter five digits in a twelve digit field with a database containing 2.5 million records; now you have an issue.b) that staff actually want to use it!
So, whilst fuzzy search is useful when searching names for example, it is less helpful for numeric fields.
In order to avoid this overhead, precision searching is of course the way to go where you enter a sequence that requires an exact match. Good software, such as bxp, will allow you to quickly configure your system such that the user is forced to enter the correct number of digits before it will allow you to continue.
http://www.bxpsoftware.com/wixi/index.php?title=Precision_SearchingFEXCO Nomination =
Congratulations to our colleagues at FEXCO who have been shortlisted for the 2015 Irish Customer Contact & Shared Services Awards in the Best Use of Technology category. This is a high profile award and previous winners include UPC, Airtricity and Paddy Power.
Every Little HelpsIn this case the technology being used is bxp’s ticketing solution.
We have added FEXCO’s Resource Planning department deals with over 100 daily tickets across a new functionality to bxp that allows users to add big button links to the main page of their user accountmulti-site environment.The addition of big button links is managed through the Control Bar module within Using bxp. (Main Menu > Control Bar > Personal Links > My Big Buttons >)Each button can be uniquely constructed in conjunction with a namework list means tickets are logged efficiently. They are able to communicate via automated emails, image set automated calendar reminders and a URL link that will direct you to have seen significant improvement in the quality of the web page that you desireinformation received.
http://www.bxpsoftware.com/wixi/index.php?title=Control_Bar_Big_Buttons
= Can we help? =
Lets Play!Please don’t hesitate to contact us if you think that these or any other aspect of bxp could help you win new business or add value for your existing clients.
Gamification is all about motivation. It can take the most boring and dreary everyday activities of our working lives and make them become more fun and enjoyable.
The new Gamification module in bxp can do exactly that by allowing managers and employers to provide their own incentive scheme to make the working lives of their employees that little bit more enjoyable.= Coming Soon =
http://wwwWe’re very excited about our new Gamification Module which is out on live test now.bxpsoftwareMore of that next time.com/wixi/index.php?title=Module_-_Gamification
eLearningIf you haven't received any of our Newsletters and would like to be added to our subscribers list, please email your details to socialmedia@allnone.ie
Managers and team leads involved with eLearning are faced with numerous challenges to try and make their content and design not only easy to read and understand, but also to be of benefit to the people who are using it.
We at bxp have created a scenario that lets eLearning managers follow a step by step guide on building the perfect eLearning solution and how to get the most out of it.
http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_How_to_build_eLearning_contentNewsletter =
Did you Know Have you ever been stuck in an airport, train station or ferry terminal and been asked to provide feedback on the services you are using or how helpful the staff are? Well that's exactly what we've done at bxp. We have introduced a new interface bar which is now live across all our systems. This interface bar allows you to let us know what you think of the software and provide comments that will allow us not only to help you, but also to help everyone else and try and improve everyone's experience with bxp software. http[[File://www.bxpsoftware.com/wixi/index.php?title=Did_You_Know If you haven't received any of our Newsletters and would like to be added to our subscribers list, please email your details to '''socialmedia@allnoneNewsletter November 2015.ie'''png]]