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The basic starting point is to build a form. In order to build the form please use the step by step training guide available in CC-1-3 Introduction to the Blended Form Structure. [[Contact_Centre_Training]]
Next we add / modify the outcomes of the process. Outcomes are dealt with in CC-1-5 Introduction to Form Outcomes [[Contact_Centre_Training]]
* Contact Resolved
* Contact Outstanding
Reporting is covered in the next section.[[asdfasdfasdfasdfasdfScenario_-_bxp_as_a_Ticketing_System#Reporting]]