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In the section '''My Cases''' section, the following functionality occurs:
*'''Create''' a case
*'''Process''' a case
=='''My Cases'''==
*Select a case from the list displayed.
*Take an Inbound contact on this campaign
*Save details of the record with the correct Outcome.
=='''Queue Management'''==
In this section, there is a sub-section '''Set the Current Working Outcome'''.#
*Here you can choose the current set of records to be managed.
*Choose the campaign
*You will see that it is a clickable link.
*When you click on this number it will hand the next record in the system to the agent to complete.
=='''Set the Current working outcome by period'''==