Changes

Contact Centre Training

83 bytes removed, 19:10, 19 July 2015

→‎Level 4

Topic 1 CC-4-1

Managing live contact records [http[File://www.allnone.ie/training/CC-4-1%201_-%20Managing%20live%20contact%20records%20v1_Managing_live_contact_records_v1-2.pdf]]

Topic 2 CC-4-2

Topic 4 CC-4-4

Case management & reporting [http[File://www.allnone.ie/training/CC-4-4%204_-%20Case%20Management%20and%20Reporting%20v1_Case_Management_and_Reporting_v1-1.pdf]]

Topic 5 CC-4-5

Centralised record management

== Level 5 ==

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Philip Lacey

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