Anonymous, bureaucrat, administrator
7,528
edits
Changes
no edit summary
There are currently four five pillars.
* '''eLearning''': For providing training and documentation on all the material processes and procedures involved in any contact process
* '''Quality Assurance''': For sample any interactions, providing quality control and integrating correct training and process / procedure documentation
* '''Systems Integration''': All of the pillars share common functionality such as security management and system integration tools. This is the base pillar upon which all the others are built.
There is a fifth sixth pillar currently in development
* '''Resource Management''': For tracking, recording and managing all work related to projects
! style="width: 100px;" | Colour
|-
| General Systems Integration
| Release
| System and interface supporting tools