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== Data to display ==
Current Status and New Status are shown on screen also. These are the fields of data that are shown to the user when a lookup is performed. If you would like to show the name of the person looked up, then set the Firstname and Surname to true. Showing too much data is not useful for the agent. Showing too little data is also counter-productive.
== Search fields to display ==
When a user performs a lookup, the entire script is drawn on screen for the user to be able to search by any combination of fields. This can however mean that the lookup screen gets very long and has fields that are not really used all that often for doing lookups.
The lookup screen can also be customised from this administration interface. It is possible to hide questions that are not needed by the user when performing a "Lookup" without the need to generate custom JavaScript.