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=='''Can't see the Outcomes in the Active Outcomes list'''==
*If you want to look up a case but don't necessarily want to do anything with the case, you '''MUST''' still save this case with an outcome before leaving the page.
*If you DO NOT save this case with an outcome, it will be put back on the stack under the outcome '''Taken to Process'''. *Therefore, when you go to '''set Set the current working outcomeCurrent Working Outcome''' now, it will be back in the stack in the '''Taken to Process ''' outcome , in the '''Active Outcomes ''' list, and not in the Outcome outcome it was originally saved under.*Click on this number underneath the attempt on the '''Taken to process''' outcome to put it back in the queue to be processed.*Go to '''My Cases''' -> '''Process a Case''' -> The case will open.*Save the case with an outcome.*Go to Queue Management -> Set the current working outcome -> That case has now been taken off the Taken to Process outcome list and placed in the outcome that you selected.*If the outcome was Incomplete, it will appear in the Active Outcomes list.*If the outcome was Complete, it will appear in the Finished Outcomes list.