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= Overview =bxp software (bxp) has been described as a Business Process Modelling ''and'' Management tool. It has numerous uses and can be applied in many different ways.
Over the last number of years of application bxp software (bxp) has been described as a Business Process Modelling ''and'' Management toolthe solution to many challenges. It has numerous uses and can be applied in many different waysThis area of our Wixi provides links to articles which explore those solutions.
= Scenarios = == Contact Centre Management (CCM) By Vertical=={| cellpadding="15" {|-! style="text-align:left;width:350px300px;"| Article! style="text-align:left; width: 600px;"| Description! style="text-align: center; width: 245px;"| |-||[[Scenario_-_bxp_for_Process_Owners_and_BPO_management|bxp for Process Owners and BPO management]]||A business guide to what bxp bring to companies who outsource and for outsource companies themselves| rowspan="4"|[[File:Kaboompics.com_Strategybox_500.jpg|400px]]
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|| [[Scenario_-_bxp_as_a_Ticketing_System_bxp_for_telcos|bxp as a ticketing systemfor Telcos]]|| A step guide showing how bxp has been used by step project management plan for creating a complete multichannel contact and ticketing solutionnumerous telecommunications companies successfully
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|| [[Scenario_-_bxp_for_Process_Owners_and_BPO_management_bxp_for_the_Financial_Sector|bxp for Process Owners and BPO managementthe Financial Sector]]|| A business guide to what showing how bxp bring to companies who outsource and for outsource has been used by numerous financial based companies themselvessuccessfully
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|| [[Scenario_-_bxp_and_the_Post_Room_bxp_for_Field_Sales|bxp and the post roomfor Field Sales]]| It |bxp is possible to convert the post room to be completely digitalan award winning solution for field sales team. This scenario explores all See the options rationale for optimising why bxp is the process for numerous size businessesideal field team choice.
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|| [[Scenario_-_bxp_and_Person-centric_design_bxp_for_Innovation|bxp for Person-centric designInnovators]]|| A business guide to designing a centralised data solution for capturing one person's key data centrally but sharing it amongst campaignswhat bxp brings to the area of innovation
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|| [[Scenario_-_bxp_for_telcos_bxp_and_Home_Working|bxp for TelcosHome Working]]| A guide showing how |Enabling secure home working is now a more viable for companies. bxp has been used by numerous telecommunications companies successfullyensures people work in real time no matter where they are.
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|| [[Scenario_From_idea_to_reality_-_bxp_and_The_Evolution_of_a_Contact_Centre_the_All_n_One_approach|bxp and the evolution of the contact centreAll n One's from Idea to Reality]]| As a |A generic approach which provides the ability to turn ideas into working business grows they start with a few phone lines growing to full "follow the sun" contact centres. This scenario explains how bxp grows with you and is suitable for all size situationsmodels.
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== Customer Relationship Contact Management (CRMCM) == {|! stylecellpadding="text-align:left;width:350px15"| Article! style="text-align:left;"| Description
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! style="text-align: left; width: 300px;"| [[Scenario_Article! style="text-_bxp_for_Outbound_Campaign_managementalign: left; width: 600px;"|bxp for Outbound Campaign Management]]Description| Using bxp to manage an outbound campaign is often a very cost effective ! style="quicktext-winalign: center; width: 245px;". This scenario provides a step by step guide for the entire program and process.|
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|| [[Scenario_-_bxp_and_Lead_Generation_and_Pipeline_Management_bxp_as_a_Ticketing_System|bxp for Lead Generation and Pipeline Managementas a ticketing system]]| Sales pipeline |A step by step project management is often done in tools like SalesForce.com. If you need more than just simple list management find out what more you can do with bxpplan for creating a complete multichannel contact and ticketing solution| rowspan="5"|[[File:Pillar_contactmgmt.png|100%px]]
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|| [[Scenario_-_bxp_for_Membership_Management_bxp_and_the_Post_Room|bxp for Membership Managementand the post room]]| bxp can run clubs and groups membership lists with various integrations |It is possible to convert the post room to websites and social mediabe completely digital. This step by step guide shows howscenario explores all the options for optimising the process for numerous size businesses.
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|| [[Scenario_-_Bxp_and_Case_Management_bxp_and_Person-centric_design|bxp for Case ManagementPerson-centric design]]| Using bxp |A business guide to manage cases can be designing a very effective centralised data solution. This scenario provides a step by step guide for the entire program and process.capturing one person's key data centrally but sharing it amongst campaigns
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|| [[Bxp_and_Case_Management_Scenario_-_Worked_Scenario_bxp_and_The_Evolution_of_a_Contact_Centre|bxp for Case Management - Worked exampleand the evolution of the contact centre]]| A worked example for |As a business grows they start with a few phone lines growing to full "follow the tools sun" contact centres. This scenario explains how bxp grows with you and application of the program is also available.suitable for all size situations
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|| [[Scenario_-_bxp_and_Social Media_bxp_and_best_next_action|bxp and Social MediaBest Next Action]]| Social media is quite a challenging area. This scenario shows step by step |Exploring the marketing and operational setup of how bxp can deliver end to engage with end solutions for a perfect and manage social media for any organisation size or type through bxp.evolving best next action system
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==Customer Relationship Management (CRM)=={|cellpadding="15"|-! style="text-align:left;width:350px;"| Article! style="text-align:left; width: 600px;"| Description! style="text-align: center; width: 245px;"| |-||[[Scenario_-_bxp_for_Outbound_Campaign_management|bxp for Outbound Campaign Management]]||Using bxp to manage an outbound campaign is often a very cost effective "quick-win". This scenario provides a step by step guide for the entire program and process.| rowspan="6"|[[File:Pillar_crm.png|100%px]]|-||[[Scenario_-_bxp_and_Lead_Generation_and_Pipeline_Management|bxp for Lead Generation and Pipeline Mgmt]]||Sales pipeline management is often done in tools like SalesForce.com. If you need more than just simple list management find out what more you can do with bxp.
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|| [[Scenario_-_How_to_build_eLearning_content_bxp_for_Membership_Management|How to build eLearning contentbxp for Membership Management]]| A general discussion on the major areas of getting eLearning content built|bxp can run clubs and groups membership lists with various integrations to websites and social media. This step by step guide shows how.
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|| [[Scenario_-_Developing_Training_Materials_Bxp_and_Case_Management|Developing training materialsbxp for Case Management]]| A content |Using bxp to manage cases can be a very effective solution. This scenario provides a step by content based discussion of different training material content developmentstep guide for the entire program and process.
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|| [[Scenario_Bxp_and_Case_Management_-_bxp_for_Gamification_Worked_Scenario|bxp for GamificationCase Management - Worked example]]| Gamification offers an amazing way |A worked example for the tools and application of incentivising and energising staff. bxp enables this possibilitythe program is also available.
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||[[Scenario_-_bxp_and_Social Media|bxp and Social Media]]
||Social media is quite a challenging area. This scenario shows step by step how to engage with and manage social media for any organisation size or type through bxp.
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== Quality Assurance (QA) eLearning=={| cellpadding="15" {|-! style="text-align:left;width:350px;"| Article! style="text-align:left; width: 600px;"| Description! style="text-align: center; width: 245px;"| |-||[[What_is_an_eCourse|What is an eCourse]]||An introduction to how eLearning is built and stored in bxp| rowspan="6"|[[File:Pillar_eLearning.png|100%px]]|-||[[Examination_-_Building_a_Test|How to build a test in bxp]]||An introduction to how building tests and examinations in bxp|-||[[Scenario_-_How_to_build_eLearning_content|How to build eLearning content]]||A general discussion on the major areas of getting eLearning content built|-||[[Scenario_-_Developing_Training_Materials|Developing training materials]]||A content by content based discussion of different training material content development
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|| [[Scenario_-_bxp_to_create_Quality_Assurance_programs_bxp_for_Gamification|bxp to create QA programsfor Gamification]]| Designing a quality program can be a daunting challenge|Gamification offers an amazing way of incentivising and energising staff. Combining real world experience and the power of bxp makes the process far easierenables this possibility.
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|| [[Scenario_-_bxp_-_QA_-_Moving_from_Score_Buddy_bxp_for_Career_Path_Development_and_Management|bxp moving from ScoreBuddyfor Career Pathing]]| Overcoming the limitations of ScoreBuddy can be easily addresses by bxp and this step by step |An overview guide shows to how you bxp can drastically enhance provide some or all of the tools required for your QA program.career path development and management
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== Systems Integration Quality Assurance (QA)== {|! style="text-align:left;width:350px"| Article! stylecellpadding="text-align:left;15"| Description
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! style="text-align: left; width: 350px;"| [[Understanding_phone_systems_and_bxpArticle! style="text-align: left; width: 600px;"|Understanding phone systems and bxp]]Description! style="text-align: center; width: 245px;"| An introductory guide to phone systems, components and how bxp can be integrated into solutions.
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|| [[Scenario_-_bxp_Integration_with_a_Phone System_bxp_to_create_Quality_Assurance_programs|bxp integration with a phone systemto create QA programs]]| Technical discussion on how integration with |Designing a phone system is as easy as popping quality program can be a URLdaunting challenge. This step by step guide gets into Combining real world experience and the power of bxp makes the detail and show you how for numerous phone system typesprocess far easier.| rowspan="2"|[[File:Pillar_qa.png|100%px]]
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|| [[Bxp_API_Scenario_-_bxp_-_QA_-_Call_Me_worked_example_Moving_from_Score_Buddy|bxp API - Call Me worked examplemoving from ScoreBuddy]]| Put a call me engine on your website |Overcoming the limitations of ScoreBuddy can be easily addresses by bxp and get in instant contact with this step by step guide shows how you can drastically enhance your web based sales leadsQA program.
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==Resource Management==
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! style="text-align: left; width: 350px;"|Article
! style="text-align: left; width: 600px;"|Description
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||[[Scenario_-_bxp_as_a_Project_Management_Toolkit|bxp as a project management toolkit]]
||Project Management requires an extensive amount of tools to keep everything in order. bxp provides numerous tools to manage all aspects of a project.
| rowspan="1"|[[File:Pillar_resourcemanagement.png|100%px]]
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|| [[Scenario_-_bxp_for_Calendar_management_bxp_and_understanding_phone_systems|bxp for calendar managementand understanding phone systems]]| Customer Relationship Management| Centralised calendaring solutions An introductory guide to phone systems, components and how bxp can often lead to costly licensing be integrated into solutions or having to compromise security. bxp shows you how to avoid both and greatly increase functionality| rowspan="6"|[[File:Pillar_si.png|240px]]
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|| [[Scenario_-_bxp_for_Customer_Relationship_Management_bxp_and_Data_Warehousing|bxp for CRMand Data Warehousing]]| Customer Relationship Management| CRM is a broad area A project approach to Data Warehousing and off the shelf Business Intelligence solutions often aren't optimised for users. No compromise and enhance customer experience is what bxp brings.
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|| [[Scenario_-_bxp_for_Learning_and_Documentation_Centralisation_bxp_as_a_secure_Website_Data_Store|bxp for learning and document centralisationas a secure Website Data Store]]| eLearning| How bxp has a powerful documentation and learning distribution and management engine used by numerous existing clients.can be integrated with any website to provide secure data storage
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|| [[Scenario_-_bxp_for_Career_Path_Development_and_Management_bxp_Integration_with_a_Phone System|bxp for career path development and managementintegration with a phone system]]| eLearning| Automated career pathing Technical discussion on how integration with a phone system is pipe dream for many organisationsas easy as popping a URL. bxp delivers one with real world results. Find out This step by step guide gets into the detail and show you howfor numerous phone system types.
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|| [[Scenario_-_bxp_as_a_Learning_Management_System_bxp_as_a_System_Wrapper|bxp as a Learning Management Systemsystem wrapper]]| eLearning| Moodle, Blackboard.com and various other tools offer a variety of How bxp can wrap around legacy technology to provide cost effective solutions. Find out how bxp is optimised for business learning and development needs.without massive upgrade costs
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|| [[Scenario_-_bxp_as_a_Knowledge_Management_Solution_bxp_API_-_Call_Me_worked_example|bxp as a Knowledge Management SolutionAPI - Call Me worked example]]| eLearning| KMS solutions often don't provide the best tool for the job, but rather the tool they've built. Find out how to choose the best tool Put a call me engine on your website and how bxp can implement the solution easilyget in instant contact with your web based sales leads.
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|| [[Scenario_UAM_-_bxp_and_Quality_Assurance_Programs_for_Government_Bodies_User_Access_Management|bxp and Quality Assurance Programs for Government Bodies]]| Quality Assurance| Government and Unionised organisations face unique challenges in terms of quality assurance programs. bxp can |-|[[Scenario_-_bxp_as_a_Compliance_Management_solution|bxp as a Compliance User Access Management solution]]| Quality Assurance| Compliance management requires all users from all areas operating to the same standards. The larger the organisation the bigger the challenge, the easier bxp makes the solution.|-| [[Scenario_-_bxp_and_getting_data_accuracy_to_perfect|bxp and getting data accuracy to 100%]]| Quality Assurance| With money and time lost due to inaccuracy how can bxp save you that time For highly regulated businesses and money business with little to no effort.|-| [[Scenario_-_bxp_as_a_Project tight security controls, User Access Management Toolkit|bxp as is a Project Management Toolkit]]| Quality Assurance| Projects are complex and multifaceted challenges. bxp provides tool kits to address all aspects vital part of your project and its management.|-| [[Scenario_-_bxp_and_Data Centralisation Strategies|bxp and Data Centralisation Strategies]]| Systems Integration| Customer-centric views of data become more and more important for data protection and record managementkeeping the organisation compliant. Find out Learn how bxp can help your centralisation strategies.|-| [[Scenario_-_bxp_and_Integration_with_data_warehouses|bxp and Integration with data warehouses]]| Systems Integration| Data warehouses provide businesses with ways of generating indepth reporting. bxp as an OLTP or as ROLAP solution provides huge strategic advantages and powerful flexibility.|-| [[Scenario_-_bxp_and_Website_Integration|bxp and Website Integration]]| Systems Integration| WordPress or custom websites can easily integrate with bxp to create custom solutions with incredible powerthis challenge is a few clicks away.
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For forthcoming scenarios [[Scenarios_-_In_Development]]
[[Category:Topic:About bxp]]
[[Category:Topic:Scenarios]]
[[Category:Topic:Strategy]]