Difference between revisions of "Scenarios"

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= Overview =
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=Overview=
 +
bxp software (bxp) has been described as a Business Process Modelling ''and'' Management tool. It has numerous uses and can be applied in many different ways.
  
  
−
bxp software (bxp) has been described as a Business Process Modelling ''and'' Management tool. It has numerous uses and can be applied in many different ways.
+
Over the last number of years of application bxp has been the solution to many challenges. This area of our Wixi provides links to articles which explore those solutions.
  
  
−
Over the last number of years of application bxp has been the solution to many challenges. This area of our Wixi provides links to articles which explore those solutions.
+
We get requests for new Scenarios on a very regular basis. If you see an In Development scenario you'd really like to know more about, let us know and we'll escalate it's development.
  
  
−
We get requests for new Scenarios on a very regular basis.  If you see an In Development scenario you'd really like to know more about, let us know and we'll escalate it's development.
 
  
 +
=Scenarios=
 +
==By Vertical==
 +
{| cellpadding="15"
 +
|-
 +
! style="text-align: left; width: 300px;"|Article
 +
! style="text-align: left; width: 600px;"|Description
 +
! style="text-align: center; width: 245px;"| 
 +
|-
 +
||[[Scenario_-_bxp_for_Process_Owners_and_BPO_management|bxp for Process Owners and BPO management]]
 +
||A business guide to what bxp bring to companies who outsource and for outsource companies themselves
 +
| rowspan="4"|[[File:Kaboompics.com_Strategybox_500.jpg|400px]]
 +
|-
 +
||[[Scenario_-_bxp_for_telcos|bxp for Telcos]]
 +
||A guide showing how bxp has been used by numerous telecommunications companies successfully
 +
|-
 +
||[[Scenario_-_bxp_for_the_Financial_Sector|bxp for the Financial Sector]]
 +
||A guide showing how bxp has been used by numerous financial based companies successfully
 +
|-
 +
||[[Scenario_-_bxp_for_Field_Sales|bxp for Field Sales]]
 +
||bxp is an award winning solution for field sales team. See the rationale for why bxp is the ideal field team choice.
 +
|-
 +
||[[Scenario_-_bxp_for_Innovation|bxp for Innovators]]
 +
||A business guide to what bxp brings to the area of innovation
 +
|-
 +
||[[Scenario_-_bxp_and_Home_Working|bxp for Home Working]]
 +
||Enabling secure home working is now a more viable for companies. bxp ensures people work in real time no matter where they are.
 +
|-
 +
||[[From_idea_to_reality_-_the_All_n_One_approach|All n One's from Idea to Reality]]
 +
||A generic approach which provides the ability to turn ideas into working business models.
 +
|}
  
−
 
+
==Contact Management (CM)==
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=  Scenarios =
+
{| cellpadding="15"
−
 
+
|-
−
 
+
! style="text-align: left; width: 300px;"|Article
−
== Contact Centre Management (CCM) ==
+
! style="text-align: left; width: 600px;"|Description
−
 
+
! style="text-align: center; width: 245px;"| 
−
 
+
|-
−
{|
+
||[[Scenario_-_bxp_as_a_Ticketing_System|bxp as a ticketing system]]
−
! style="text-align:left;width:350px"| Article
+
||A step by step project management plan for creating a complete multichannel contact and ticketing solution
−
! style="text-align:left;"| Description
+
| rowspan="5"|[[File:Pillar_contactmgmt.png|100%px]]
 
|-
 
|-
−
| [[Scenario_-_bxp_as_a_Ticketing_System|bxp as a ticketing system]]
+
||[[Scenario_-_bxp_and_the_Post_Room|bxp and the post room]]
−
 
+
||It is possible to convert the post room to be completely digital. This scenario explores all the options for optimising the process for numerous size businesses.
−
| A step by step project management plan for creating a complete multichannel contact and ticketing solution
 
 
|-
 
|-
−
| [[Scenario_-_bxp_for_Process_Owners_and_BPO_management|bxp for Process Owners and BPO management]]
+
||[[Scenario_-_bxp_and_Person-centric_design|bxp for Person-centric design]]
−
 
+
||A business guide to designing a centralised data solution for capturing one person's key data centrally but sharing it amongst campaigns
−
| A business guide to what bxp bring to companies who outsource and for outsource companies themselves
 
 
|-
 
|-
−
| [[Scenario_-_bxp_and_the_Post_Room|bxp and the post room]]
+
||[[Scenario_-_bxp_and_The_Evolution_of_a_Contact_Centre|bxp and the evolution of the contact centre]]
−
 
+
||As a business grows they start with a few phone lines growing to full "follow the sun" contact centres. This scenario explains how bxp grows with you and is suitable for all size situations
−
| It is possible to convert the post room to be completely digital. This scenario explores all the options for optimising the process for numerous size businesses.
 
 
|-
 
|-
−
| [[Scenario_-_bxp_and_The_Evolution_of_a_Contact_Centre|bxp and the evolution of the contact centre]]
+
||[[Scenario_-_bxp_and_best_next_action|bxp and Best Next Action]]
−
 
+
||Exploring the marketing and operational setup of how bxp can deliver end to end solutions for a perfect and evolving best next action system
−
| As a business grows they start with a few phone lines growing to full "follow the sun" contact centres.  This scenario explains how bxp grows with you and is suitable for all size situations.
 
 
|}
 
|}
  
  
−
 
+
==Customer Relationship Management (CRM)==
−
== Customer Relationship Management (CRM) ==
+
{| cellpadding="15"
−
 
+
|-
−
 
+
! style="text-align: left; width: 350px;"|Article
−
{|
+
! style="text-align: left; width: 600px;"|Description
−
! style="text-align:left;width:350px"| Article
+
! style="text-align: center; width: 245px;"| 
−
! style="text-align:left;"| Description
+
|-
 +
||[[Scenario_-_bxp_for_Outbound_Campaign_management|bxp for Outbound Campaign Management]]
 +
||Using bxp to manage an outbound campaign is often a very cost effective "quick-win". This scenario provides a step by step guide for the entire program and process.
 +
| rowspan="6"|[[File:Pillar_crm.png|100%px]]
 +
|-
 +
||[[Scenario_-_bxp_and_Lead_Generation_and_Pipeline_Management|bxp for Lead Generation and Pipeline Mgmt]]
 +
||Sales pipeline management is often done in tools like SalesForce.com. If you need more than just simple list management find out what more you can do with bxp.
 +
|-
 +
||[[Scenario_-_bxp_for_Membership_Management|bxp for Membership Management]]
 +
||bxp can run clubs and groups membership lists with various integrations to websites and social media. This step by step guide shows how.
 
|-
 
|-
−
| [[Scenario_-_bxp_for_Outbound_Campaign_management|bxp for Outbound Campaign Management]]
+
||[[Scenario_-_Bxp_and_Case_Management|bxp for Case Management]]
−
| Using bxp to manage an outbound campaign is often a very cost effective "quick-win". This scenario provides a step by step guide for the entire program and process.
+
||Using bxp to manage cases can be a very effective solution. This scenario provides a step by step guide for the entire program and process.
 
|-
 
|-
−
| [[Scenario_-_bxp_for_Membership_Management|bxp for Membership Management]]
+
||[[Bxp_and_Case_Management_-_Worked_Scenario|bxp for Case Management - Worked example]]
−
| bxp can run clubs and groups membership lists with various integrations to websites and social media.  This step by step guide shows how.
+
||A worked example for the tools and application of the program is also available.
 
|-
 
|-
−
| [[Scenario_-_bxp_and_Social Media|bxp and Social Media]]
+
||[[Scenario_-_bxp_and_Social Media|bxp and Social Media]]
−
| Social media is quite a challenging area. This scenario shows step by step how to engage with and manage social media for any organisation size or type through bxp.
+
||Social media is quite a challenging area. This scenario shows step by step how to engage with and manage social media for any organisation size or type through bxp.
 
|}
 
|}
  
  
−
 
+
==eLearning==
−
== eLearning ==
+
{| cellpadding="15"
−
 
+
|-
−
 
+
! style="text-align: left; width: 350px;"|Article
−
{|
+
! style="text-align: left; width: 600px;"|Description
−
! style="text-align:left;width:350px"| Article
+
! style="text-align: center; width: 245px;"| 
−
! style="text-align:left;"| Description
+
|-
 +
||[[What_is_an_eCourse|What is an eCourse]]
 +
||An introduction to how eLearning is built and stored in bxp
 +
| rowspan="6"|[[File:Pillar_eLearning.png|100%px]]
 +
|-
 +
||[[Examination_-_Building_a_Test|How to build a test in bxp]]
 +
||An introduction to how building tests and examinations in bxp
 +
|-
 +
||[[Scenario_-_How_to_build_eLearning_content|How to build eLearning content]]
 +
||A general discussion on the major areas of getting eLearning content built
 +
|-
 +
||[[Scenario_-_Developing_Training_Materials|Developing training materials]]
 +
||A content by content based discussion of different training material content development
 
|-
 
|-
−
| [[Scenario_-_bxp_for_Gamification|bxp for Gamification]]
+
||[[Scenario_-_bxp_for_Gamification|bxp for Gamification]]
−
| Gamification offers an amazing way of incentivising and energising staff. bxp enables this possibility.
+
||Gamification offers an amazing way of incentivising and energising staff. bxp enables this possibility.
 
|-
 
|-
 +
||[[Scenario_-_bxp_for_Career_Path_Development_and_Management|bxp for Career Pathing]]
 +
||An overview guide to how bxp can provide some or all of the tools required for your career path development and management
 
|}
 
|}
  
  
−
== Quality Assurance (QA) ==
+
==Quality Assurance (QA)==
−
 
+
{| cellpadding="15"
−
 
+
|-
−
{|
+
! style="text-align: left; width: 350px;"|Article
−
! style="text-align:left;width:350px"| Article
+
! style="text-align: left; width: 600px;"|Description
−
! style="text-align:left;"| Description
+
! style="text-align: center; width: 245px;"| 
 
|-
 
|-
−
| [[Scenario_-_bxp_to_create_Quality_Assurance_programs|bxp to create QA programs]]
+
||[[Scenario_-_bxp_to_create_Quality_Assurance_programs|bxp to create QA programs]]
−
| Designing a quality program can be a daunting challenge. Combining real world experience and the power of bxp makes the process far easier.
+
||Designing a quality program can be a daunting challenge. Combining real world experience and the power of bxp makes the process far easier.
 +
| rowspan="2"|[[File:Pillar_qa.png|100%px]]
 
|-
 
|-
−
| [[Scenario_-_bxp_-_QA_-_Moving_from_Score_Buddy|bxp moving from ScoreBuddy]]
+
||[[Scenario_-_bxp_-_QA_-_Moving_from_Score_Buddy|bxp moving from ScoreBuddy]]
−
| Overcoming the limitations of ScoreBuddy can be easily addresses by bxp and this step by step guide shows how you can drastically enhance your QA program.
+
||Overcoming the limitations of ScoreBuddy can be easily addresses by bxp and this step by step guide shows how you can drastically enhance your QA program.
 
|}
 
|}
  
  
−
 
+
==Resource Management==
−
== Systems Integration ==
+
{| cellpadding="15"
−
 
+
|-
−
 
+
! style="text-align: left; width: 350px;"|Article
−
{|
+
! style="text-align: left; width: 600px;"|Description
−
! style="text-align:left;width:350px"| Article
+
! style="text-align: center; width: 245px;"| 
−
! style="text-align:left;"| Description
 
 
|-
 
|-
−
| [[Scenario_-_bxp_Integration_with_a_Phone System|Integrating bxp with a Phone System]]
+
||[[Scenario_-_bxp_as_a_Project_Management_Toolkit|bxp as a project management toolkit]]
−
| Integration with a phone system is as easy as popping a URL. This step by step guide gets into the detail and show you how for numerous phone system types.
+
||Project Management requires an extensive amount of tools to keep everything in order. bxp provides numerous tools to manage all aspects of a project.
 +
| rowspan="1"|[[File:Pillar_resourcemanagement.png|100%px]]
 
|}
 
|}
  
  
−
 
+
==Systems Integration==
−
= In Development =
+
{| cellpadding="15"
−
 
 
−
{|
 
−
! style="text-align:left;width:30%;"| Article
 
−
! style="text-align:left;width:20%;"| Area
 
−
! style="text-align:left;width:50%;"| Description
 
 
|-
 
|-
−
| [[Scenario_-_bxp_for_Contact_Centres|bxp for Contact Centres]]
+
! style="text-align: left; width: 350px;"|Article
−
| Contact Centre Management
+
! style="text-align: left; width: 600px;"|Description
−
| Contact centres run many programs and face various situations.  This document goes through the different types of programs and how bxp can help.
+
! style="text-align: center; width: 245px;"| 
 
|-
 
|-
−
| [[Scenario_-_bxp_as_a_Sales_Pipeline_Management_tool|bxp as a sales pipeline management tool]]
+
||[[Scenario_-_bxp_and_understanding_phone_systems|bxp and understanding phone systems]]
−
| Customer Relationship Management
+
||An introductory guide to phone systems, components and how bxp can be integrated into solutions
−
| Sales pipeline management is often done in tools like SalesForce.com.  If you need more than just simple list management find out what more you can do with bxp.
+
| rowspan="6"|[[File:Pillar_si.png|240px]]
 
|-
 
|-
−
| [[Scenario_-_bxp_for_Calendar_management|bxp for calendar management]]
+
||[[Scenario_-_bxp_and_Data_Warehousing|bxp and Data Warehousing]]
−
| Customer Relationship Management
+
||A project approach to Data Warehousing and Business Intelligence solutions
−
| Centralised calendaring solutions can often lead to costly licensing solutions or having to compromise security.  bxp shows you how to avoid both and greatly increase functionality.
 
 
|-
 
|-
−
| [[Scenario_-_bxp_for_Customer_Relationship_Management|bxp for CRM]]
+
||[[Scenario_-_bxp_as_a_secure_Website_Data_Store|bxp as a secure Website Data Store]]
−
| Customer Relationship Management
+
||How bxp can be integrated with any website to provide secure data storage
−
| CRM is a broad area and off the shelf solutions often aren't optimised for users.  No compromise and enhance customer experience is what bxp brings.
 
 
|-
 
|-
−
| [[Scenario_-_bxp_for_Learning_and_Documentation_Centralisation|bxp for learning and document centralisation]]
+
||[[Scenario_-_bxp_Integration_with_a_Phone System|bxp integration with a phone system]]
−
| eLearning
+
||Technical discussion on how integration with a phone system is as easy as popping a URL. This step by step guide gets into the detail and show you how for numerous phone system types.
−
| bxp has a powerful documentation and learning distribution and management engine used by numerous existing clients.
 
 
|-
 
|-
−
| [[Scenario_-_bxp_for_Career_Path_Development_and_Management|bxp for career path development and management]]
+
||[[Scenario_-_bxp_as_a_System_Wrapper|bxp as a system wrapper]]
−
| eLearning
+
||How bxp can wrap around legacy technology to provide cost effective solutions without massive upgrade costs
−
| Automated career pathing is pipe dream for many organisations.  bxp delivers one with real world results.  Find out how.
 
 
|-
 
|-
−
| [[Scenario_-_bxp_as_a_Learning_Management_System|bxp as a Learning Management System]]
+
||[[Scenario_-_bxp_API_-_Call_Me_worked_example|bxp API - Call Me worked example]]
−
| eLearning
+
||Put a call me engine on your website and get in instant contact with your web based sales leads.
−
| Moodle, Blackboard.com and various other tools offer a variety of solutions.  Find out how bxp is optimised for business learning and development needs.
 
 
|-
 
|-
−
| [[Scenario_-_bxp_as_a_Knowledge_Management_Solution|bxp as a Knowledge Management Solution]]
+
|| [[UAM_-_User_Access_Management|bxp and User Access Management]]
−
| eLearning
+
|| For highly regulated businesses and business with tight security controls, User Access Management is a vital part of keeping the organisation compliant.  Learn how with bxp this challenge is a few clicks away.
−
| KMS solutions often don't provide the best tool for the job, but rather the tool they've built.  Find out how to choose the best tool and how bxp can implement the solution easily.
 
−
|-
 
−
| [[Scenario_-_bxp_and_Quality_Assurance_Programs_for_Government_Bodies|bxp and Quality Assurance Programs for Government Bodies]]
 
−
| Quality Assurance
 
−
| Government and Unionised organisations face unique challenges in terms of quality assurance programs.  bxp can
 
−
|-
 
−
|[[Scenario_-_bxp_as_a_Compliance_Management_solution|bxp as a Compliance Management solution]]
 
−
| Quality Assurance
 
−
| Compliance management requires all users from all areas operating to the same standards.  The larger the organisation the bigger the challenge, the easier bxp makes the solution.
 
−
|-
 
−
| [[Scenario_-_bxp_and_getting_data_accuracy_to_perfect|bxp and getting data accuracy to 100%]]
 
−
| Quality Assurance
 
−
| With money and time lost due to inaccuracy how can bxp save you that time and money with little to no effort.
 
−
|-
 
−
| [[Scenario_-_bxp_as_a_Project Management Toolkit|bxp as a Project Management Toolkit]]
 
−
| Quality Assurance
 
−
| Projects are complex and multifaceted challenges.  bxp provides tool kits to address all aspects of your project and its management.
 
−
|-
 
−
| [[Scenario_-_bxp_and_Data Centralisation Strategies|bxp and Data Centralisation Strategies]]
 
−
| Systems Integration
 
−
| Customer-centric views of data become more and more important for data protection and record management.  Find out how bxp can help your centralisation strategies.
 
−
|-
 
−
| [[Scenario_-_bxp_and_Integration_with_data_warehouses|bxp and Integration with data warehouses]]
 
−
| Systems Integration
 
−
| Data warehouses provide businesses with ways of generating indepth reporting.  bxp as an OLTP or as ROLAP solution provides huge strategic advantages and powerful flexibility.
 
−
|-
 
−
| [[Scenario_-_bxp_and_Website_Integration|bxp and Website Integration]]
 
−
| Systems Integration
 
−
| WordPress or custom websites can easily integrate with bxp to create custom solutions with incredible power.
 
 
|}
 
|}
 +
 +
For forthcoming scenarios [[Scenarios_-_In_Development]]
 +
  
 
[[Category:Topic:About bxp]]
 
[[Category:Topic:About bxp]]
 
[[Category:Topic:Scenarios]]
 
[[Category:Topic:Scenarios]]
 
[[Category:Topic:Strategy]]
 
[[Category:Topic:Strategy]]

Latest revision as of 19:41, 7 February 2017

1 Overview

bxp software (bxp) has been described as a Business Process Modelling and Management tool. It has numerous uses and can be applied in many different ways.


Over the last number of years of application bxp has been the solution to many challenges. This area of our Wixi provides links to articles which explore those solutions.


We get requests for new Scenarios on a very regular basis. If you see an In Development scenario you'd really like to know more about, let us know and we'll escalate it's development.


2 Scenarios

2.1 By Vertical

Article Description  
bxp for Process Owners and BPO management A business guide to what bxp bring to companies who outsource and for outsource companies themselves Kaboompics.com Strategybox 500.jpg
bxp for Telcos A guide showing how bxp has been used by numerous telecommunications companies successfully
bxp for the Financial Sector A guide showing how bxp has been used by numerous financial based companies successfully
bxp for Field Sales bxp is an award winning solution for field sales team. See the rationale for why bxp is the ideal field team choice.
bxp for Innovators A business guide to what bxp brings to the area of innovation
bxp for Home Working Enabling secure home working is now a more viable for companies. bxp ensures people work in real time no matter where they are.
All n One's from Idea to Reality A generic approach which provides the ability to turn ideas into working business models.

2.2 Contact Management (CM)

Article Description  
bxp as a ticketing system A step by step project management plan for creating a complete multichannel contact and ticketing solution 100%px
bxp and the post room It is possible to convert the post room to be completely digital. This scenario explores all the options for optimising the process for numerous size businesses.
bxp for Person-centric design A business guide to designing a centralised data solution for capturing one person's key data centrally but sharing it amongst campaigns
bxp and the evolution of the contact centre As a business grows they start with a few phone lines growing to full "follow the sun" contact centres. This scenario explains how bxp grows with you and is suitable for all size situations
bxp and Best Next Action Exploring the marketing and operational setup of how bxp can deliver end to end solutions for a perfect and evolving best next action system


2.3 Customer Relationship Management (CRM)

Article Description  
bxp for Outbound Campaign Management Using bxp to manage an outbound campaign is often a very cost effective "quick-win". This scenario provides a step by step guide for the entire program and process. 100%px
bxp for Lead Generation and Pipeline Mgmt Sales pipeline management is often done in tools like SalesForce.com. If you need more than just simple list management find out what more you can do with bxp.
bxp for Membership Management bxp can run clubs and groups membership lists with various integrations to websites and social media. This step by step guide shows how.
bxp for Case Management Using bxp to manage cases can be a very effective solution. This scenario provides a step by step guide for the entire program and process.
bxp for Case Management - Worked example A worked example for the tools and application of the program is also available.
bxp and Social Media Social media is quite a challenging area. This scenario shows step by step how to engage with and manage social media for any organisation size or type through bxp.


2.4 eLearning

Article Description  
What is an eCourse An introduction to how eLearning is built and stored in bxp 100%px
How to build a test in bxp An introduction to how building tests and examinations in bxp
How to build eLearning content A general discussion on the major areas of getting eLearning content built
Developing training materials A content by content based discussion of different training material content development
bxp for Gamification Gamification offers an amazing way of incentivising and energising staff. bxp enables this possibility.
bxp for Career Pathing An overview guide to how bxp can provide some or all of the tools required for your career path development and management


2.5 Quality Assurance (QA)

Article Description  
bxp to create QA programs Designing a quality program can be a daunting challenge. Combining real world experience and the power of bxp makes the process far easier. 100%px
bxp moving from ScoreBuddy Overcoming the limitations of ScoreBuddy can be easily addresses by bxp and this step by step guide shows how you can drastically enhance your QA program.


2.6 Resource Management

Article Description  
bxp as a project management toolkit Project Management requires an extensive amount of tools to keep everything in order. bxp provides numerous tools to manage all aspects of a project. 100%px


2.7 Systems Integration

Article Description  
bxp and understanding phone systems An introductory guide to phone systems, components and how bxp can be integrated into solutions Pillar si.png
bxp and Data Warehousing A project approach to Data Warehousing and Business Intelligence solutions
bxp as a secure Website Data Store How bxp can be integrated with any website to provide secure data storage
bxp integration with a phone system Technical discussion on how integration with a phone system is as easy as popping a URL. This step by step guide gets into the detail and show you how for numerous phone system types.
bxp as a system wrapper How bxp can wrap around legacy technology to provide cost effective solutions without massive upgrade costs
bxp API - Call Me worked example Put a call me engine on your website and get in instant contact with your web based sales leads.
bxp and User Access Management For highly regulated businesses and business with tight security controls, User Access Management is a vital part of keeping the organisation compliant. Learn how with bxp this challenge is a few clicks away.

For forthcoming scenarios Scenarios_-_In_Development

Retrieved from ‘https://www.bxpsoftware.com/wixi/index.php?title=Scenarios&oldid=7353’