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The Pillars of bxp

890 bytes added, 10:17, 4 October 2016

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There are currently five pillars, which can be applied to every type of business.

* '''Contact Centre Management''': The first pillar is about "reactive" contact. For every type A customer will communicate with your business through a number of inbound contact ( phone, email, fax, sms, mms, website, social media, post, etc. )* '''Customer Relationship Management'''mediums: For every type of outbound contact ( phone, email, fax, sms, mms, website, social media, post, etc. )* '''eLearning''': For providing training and documentation on bxp has a tool to be able to handle them all the material processes and procedures involved in any contact process* '''Quality Assurance''': For sample any interactions, providing quality control and integrating correct training and process / procedure documentation* '''Systems Integration''': All provide a unified view of the pillars share common functionality such as security management and system integration toolscommunication. This is the base We refer to this as our "Contact Management" pillar upon which all the others are built.

There is Once you have managed your incoming contacts a sixth business then wants to "proactively" get in touch with customers and clients. For every type of outbound proactive contact, through a variety of mediums the '''Customer Relationship Management''' pillar currently in developmentof bxp has tools to help.

The business now has processes and procedures. It become important to ensure that staff are familiar with the material and can use it effectively. For providing training and documentation on all products, processes and procedures involved in any process the '''eLearning''' pillar is a suite of useful tools.  Ongoing operational improvement naturally flows next where the '''Quality Assurance''' pillar provides tools for any process computer or real world based. Ideal for sampling and reporting on any interactions, providing quality control and integrating correct training and process / procedure documentation  Underlying this vast array of tools and capabilities is the '''Systems Integration''' pillar. All of the pillars share common functionality such as security management and system integration tools. This is the base pillar upon which all the others are built.  There are further pillars currently in development, many modules of which are already available: * '''Resource Project Management''': For For tracking, recording and managing all work related to projects* '''Resource Management''': For all HR related requirements.

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Philip Lacey

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