Difference between revisions of "Bxp Monthly Newsletter Links"

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Thank you for taking the time to read our Newsletter. The links located below relate to the content that has been added the most recent Newsletter you have received from us.
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Thanks for taking the time to read our Newsletter.
  
 
Feel free to explore the latest exciting news and updates to the bxp system.
 
Feel free to explore the latest exciting news and updates to the bxp system.
  
  
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'''Pin-Point Precision'''
 
  
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We had an incident recently which reminded us to be careful to use the appropriate search method, depending on the field being searched.
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= CRM - Tailor Made =
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The truth is that the most common type of database search is like or fuzzy searching, but this kind of exercise can cause a significant performance overhead, especially when your database is a large one.
 
  
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We have been winning more new CRM clients recently by building the system for them, rather than through the self-service approach. We work with stakeholders to ensure, a) that the system precisely matches the clients’ requirements and, b) that staff actually want to use it!
  
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For example, your records include an id field with eight digits and you have a total of 1000 records. If you then enter six digits, such as 123456 as your search criteria, the server will hunt for every combination of that id, that is 123456XX, X123456X and XX123456. In other words you have three different combinations for each of your 1000 records, requiring a total of 3000 searches. Ok, 3000 is no big deal but the situation becomes much, much worse when you ramp up the numbers. Try the math when you enter five digits in a twelve digit field with a database containing 2.5 million records; now you have an issue.
 
  
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= FEXCO Nomination =
  
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So, whilst fuzzy search is useful when searching names for example, it is less helpful for numeric fields.
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Congratulations to our colleagues at FEXCO who have been shortlisted for the 2015 Irish Customer Contact & Shared Services Awards in the Best Use of Technology category. This is a high profile award and previous winners include UPC, Airtricity and Paddy Power.
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In order to avoid this overhead, precision searching is of course the way to go where you enter a sequence that requires an exact match. Good software, such as bxp, will allow you to quickly configure your system such that the user is forced to enter the correct number of digits before it will allow you to continue.
 
  
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http://www.bxpsoftware.com/wixi/index.php?title=Precision_Searching
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In this case the technology being used is bxp’s ticketing solution.
  
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FEXCO’s Resource Planning department deals with over 100 daily tickets across a multi-site environment.  Using bxp in conjunction with a work list means tickets are logged efficiently. They are able to communicate via automated emails, set automated calendar reminders and have seen significant improvement in the quality of the information received.
  
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'''Every Little Helps'''
 
  
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We have added a new function to bxp that allows you to add big button links to the main page of your account. This is managed through the Control Bar module. (Main Menu > Control Bar > Personal Links > My Big Buttons >) Each button can be unique with a name, image and a URL link that takes you to any web page you like.
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= Can we help? =
  
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http://www.bxpsoftware.com/wixi/index.php?title=Control_Bar_Big_Buttons
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Please don’t hesitate to contact us if you think that these or any other aspect of bxp could help you win new business or add value for your existing clients.
  
  
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'''Lets Play!'''
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= Coming Soon =
  
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Gamification is all about motivation; it can make even the most hum-drum activity fun and enjoyable.  
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We’re very excited about our new Gamification Module which is out on live test now. More of that next time.
  
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The new Gamification module in bxp allows you to create and administer your own incentive schemes which are proven to improve morale and productivity.
 
  
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http://www.bxpsoftware.com/wixi/index.php?title=Module_-_Gamification
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If you haven't received any of our Newsletters and would like to be added to our subscribers list, please email your details to socialmedia@allnone.ie
  
  
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'''eLearning'''
 
  
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If you’re involved with eLearning you will recognise the challenge of making your content not only easy to read and understand, but also to be of real benefit to the people who are using it.
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= Newsletter =
  
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At bxp we have created a step-by-step guide on building the perfect eLearning solution and how to get the most out of it.
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[[File:Newsletter November 2015.png]]
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http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_How_to_build_eLearning_content
 
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'''Did you Know'''
 
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Have you ever been in an airport, train station or ferry terminal and been asked to provide feedback on your experience?
 
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Well that's exactly what we've done at bxp by introducing an interface (smiley) bar so you can tell what you think of bxp software and provide comments.
 
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This will allow to help you and other users by but improving everyone's experience of bxp software.
 
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http://www.bxpsoftware.com/wixi/index.php?title=Did_You_Know
 
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If you haven't received any of our Newsletters and would like to be added to our subscribers list, please email your details to '''socialmedia@allnone.ie'''
 
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[[File:NLtemplate.png]]
 

Latest revision as of 16:49, 12 November 2015

Thanks for taking the time to read our Newsletter.

Feel free to explore the latest exciting news and updates to the bxp system.


1 CRM - Tailor Made

We have been winning more new CRM clients recently by building the system for them, rather than through the self-service approach. We work with stakeholders to ensure, a) that the system precisely matches the clients’ requirements and, b) that staff actually want to use it!


2 FEXCO Nomination

Congratulations to our colleagues at FEXCO who have been shortlisted for the 2015 Irish Customer Contact & Shared Services Awards in the Best Use of Technology category. This is a high profile award and previous winners include UPC, Airtricity and Paddy Power.

In this case the technology being used is bxp’s ticketing solution.

FEXCO’s Resource Planning department deals with over 100 daily tickets across a multi-site environment. Using bxp in conjunction with a work list means tickets are logged efficiently. They are able to communicate via automated emails, set automated calendar reminders and have seen significant improvement in the quality of the information received.


3 Can we help?

Please don’t hesitate to contact us if you think that these or any other aspect of bxp could help you win new business or add value for your existing clients.


4 Coming Soon

We’re very excited about our new Gamification Module which is out on live test now. More of that next time.


If you haven't received any of our Newsletters and would like to be added to our subscribers list, please email your details to socialmedia@allnone.ie


5 Newsletter

Newsletter November 2015.png

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