Thank you Thanks for taking the time to read our Newsletter. The links located below relate to the content that has been added the most recent Newsletter you have received from us.
Feel free to explore the latest exciting news and updates to the bxp system.
[[File:NLtemplate.png]]
'''Pin-Point Precision'''
We had an incident recently which reminded us to be careful to use the appropriate search method, depending on the field being searched.The truth is that the most common type of database search is like or fuzzy searching, but this kind of exercise can cause a significant performance overhead, especially when your database is a large one.= CRM - Tailor Made =
We have been winning more new CRM clients recently by building the system for them, rather than through the self-service approach. We work with stakeholders to ensure, a) that the system precisely matches the clients’ requirements and, b) that staff actually want to use it!
For example, your records include an id field with eight digits and you have a total of 1000 records. If you then enter six digits, such as 123456 as your search criteria, the server will hunt for every combination of that id, that is 123456XX, X123456X and XX123456. In other words you have three different combinations for each of your 1000 records, requiring a total of 3000 searches. Ok, 3000 is no big deal but the situation becomes much, much worse when you ramp up the numbers. Try the math when you enter five digits in a twelve digit field with a database containing 2.5 million records; now you have an issue.
= FEXCO Nomination =
So, whilst fuzzy search is useful when searching names Congratulations to our colleagues at FEXCO who have been shortlisted for example, it is less helpful for numeric fieldsthe 2015 Irish Customer Contact & Shared Services Awards in the Best Use of Technology category.In order to avoid this overhead, precision searching This is of course the way to go where you enter a sequence that requires an exact match. Good software, such as bxphigh profile award and previous winners include UPC, will allow you to quickly configure your system such that the user is forced to enter the correct number of digits before it will allow you to continueAirtricity and Paddy Power.
http://wwwIn this case the technology being used is bxp’s ticketing solution.bxpsoftware.com/wixi/index.php?title=Precision_Searching
FEXCO’s Resource Planning department deals with over 100 daily tickets across a multi-site environment. Using bxp in conjunction with a work list means tickets are logged efficiently. They are able to communicate via automated emails, set automated calendar reminders and have seen significant improvement in the quality of the information received.
'''Every Little Helps'''
We have added a new functionality to bxp that allows users to add big button links to the main page of their user account.The addition of big button links is managed through the Control Bar module within bxp. (Main Menu > Control Bar > Personal Links > My Big Buttons >)Each button can be uniquely constructed with a name, image and a URL link that will direct you to the web page that you desire.= Can we help? =
http://wwwPlease don’t hesitate to contact us if you think that these or any other aspect of bxp could help you win new business or add value for your existing clients.bxpsoftware.com/wixi/index.php?title=Control_Bar_Big_Buttons
'''Lets Play!'''= Coming Soon =
We’re very excited about our new Gamification Module which is all about motivationout on live test now. It can take the most boring and dreary everyday activities More of our working lives and make them become more fun and enjoyablethat next time.
The new Gamification module in bxp can do exactly that by allowing managers and employers to provide their own incentive scheme to make the working lives of their employees that little bit more enjoyable.
http://wwwIf you haven't received any of our Newsletters and would like to be added to our subscribers list, please email your details to socialmedia@allnone.bxpsoftware.com/wixi/index.php?title=Module_-_Gamificationie
'''eLearning'''
Managers and team leads involved with eLearning are faced with numerous challenges to try and make their content and design not only easy to read and understand, but also to be of benefit to the people who are using it.= Newsletter =
We at bxp have created a scenario that lets eLearning managers follow a step by step guide on building the perfect eLearning solution and how to get the most out of it. http[[File://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_How_to_build_eLearning_content '''Did you Know''' Have you ever been stuck in an airport, train station or ferry terminal and been asked to provide feedback on the services you are using or how helpful the staff are? Well that's exactly what we've done at bxp. We have introduced a new interface bar which is now live across all our systems. This interface bar allows you to let us know what you think of the software and provide comments that will allow us not only to help you, but also to help everyone else and try and improve everyone's experience with bxp software. http://www.bxpsoftware.com/wixi/index.php?title=Did_You_Know If you haven't received any of our Newsletters and would like to be added to our subscribers list, please email your details to '''socialmedia@allnoneNewsletter November 2015.ie'''png]]