Difference between revisions of "Scenarios"
From All n One's bxp software Wixi
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| Using bxp to manage an outbound campaign is often a very cost effective "quick-win". This scenario provides a step by step guide for the entire program and process. | | Using bxp to manage an outbound campaign is often a very cost effective "quick-win". This scenario provides a step by step guide for the entire program and process. | ||
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| − | | [[Scenario_-_bxp_and_Lead_Generation_and_Pipeline_Management|bxp for Lead Generation and Pipeline | + | | [[Scenario_-_bxp_and_Lead_Generation_and_Pipeline_Management|bxp for Lead Generation and Pipeline Mgmt]] |
| Sales pipeline management is often done in tools like SalesForce.com. If you need more than just simple list management find out what more you can do with bxp. | | Sales pipeline management is often done in tools like SalesForce.com. If you need more than just simple list management find out what more you can do with bxp. | ||
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Revision as of 14:49, 20 August 2015
Contents
1 Overview
bxp software (bxp) has been described as a Business Process Modelling and Management tool. It has numerous uses and can be applied in many different ways.
Over the last number of years of application bxp has been the solution to many challenges. This area of our Wixi provides links to articles which explore those solutions.
We get requests for new Scenarios on a very regular basis. If you see an In Development scenario you'd really like to know more about, let us know and we'll escalate it's development.
2 Scenarios
2.1 Contact Centre Management (CCM)
| Article | Description |
|---|---|
| bxp as a ticketing system | A step by step project management plan for creating a complete multichannel contact and ticketing solution |
| bxp for Process Owners and BPO management | A business guide to what bxp bring to companies who outsource and for outsource companies themselves |
| bxp and the post room | It is possible to convert the post room to be completely digital. This scenario explores all the options for optimising the process for numerous size businesses. |
| bxp for Person-centric design | A business guide to designing a centralised data solution for capturing one person's key data centrally but sharing it amongst campaigns |
| bxp for Telcos | A guide showing how bxp has been used by numerous telecommunications companies successfully |
| bxp and the evolution of the contact centre | As a business grows they start with a few phone lines growing to full "follow the sun" contact centres. This scenario explains how bxp grows with you and is suitable for all size situations. |
2.2 Customer Relationship Management (CRM)
| Article | Description |
|---|---|
| bxp for Outbound Campaign Management | Using bxp to manage an outbound campaign is often a very cost effective "quick-win". This scenario provides a step by step guide for the entire program and process. |
| bxp for Lead Generation and Pipeline Mgmt | Sales pipeline management is often done in tools like SalesForce.com. If you need more than just simple list management find out what more you can do with bxp. |
| bxp for Membership Management | bxp can run clubs and groups membership lists with various integrations to websites and social media. This step by step guide shows how. |
| bxp for Case Management | Using bxp to manage cases can be a very effective solution. This scenario provides a step by step guide for the entire program and process. |
| bxp for Case Management - Worked example | A worked example for the tools and application of the program is also available. |
| bxp and Social Media | Social media is quite a challenging area. This scenario shows step by step how to engage with and manage social media for any organisation size or type through bxp. |
2.3 eLearning
| Article | Description |
|---|---|
| How to build eLearning content | A general discussion on the major areas of getting eLearning content built |
| Developing training materials | A content by content based discussion of different training material content development |
| bxp for Gamification | Gamification offers an amazing way of incentivising and energising staff. bxp enables this possibility. |
2.4 Quality Assurance (QA)
| Article | Description |
|---|---|
| bxp to create QA programs | Designing a quality program can be a daunting challenge. Combining real world experience and the power of bxp makes the process far easier. |
| bxp moving from ScoreBuddy | Overcoming the limitations of ScoreBuddy can be easily addresses by bxp and this step by step guide shows how you can drastically enhance your QA program. |
2.5 Systems Integration
| Article | Description |
|---|---|
| bxp and understanding phone systems | An introductory guide to phone systems, components and how bxp can be integrated into solutions |
| bxp as a secure Website Data Store | How bxp can be integrated with any website to provide secure data storage |
| bxp integration with a phone system | Technical discussion on how integration with a phone system is as easy as popping a URL. This step by step guide gets into the detail and show you how for numerous phone system types. |
| bxp API - Call Me worked example | Put a call me engine on your website and get in instant contact with your web based sales leads. |
3 In Development
| Article | Area | Description |
|---|---|---|
| bxp for Contact Centres | Contact Centre Management | Contact centres run many programs and face various situations. This document goes through the different types of programs and how bxp can help. |
| bxp for calendar management | Customer Relationship Management | Centralised calendaring solutions can often lead to costly licensing solutions or having to compromise security. bxp shows you how to avoid both and greatly increase functionality. |
| bxp for CRM | Customer Relationship Management | CRM is a broad area and off the shelf solutions often aren't optimised for users. No compromise and enhance customer experience is what bxp brings. |
| bxp for learning and document centralisation | eLearning | bxp has a powerful documentation and learning distribution and management engine used by numerous existing clients. |
| bxp for career path development and management | eLearning | Automated career pathing is pipe dream for many organisations. bxp delivers one with real world results. Find out how. |
| bxp as a Learning Management System | eLearning | Moodle, Blackboard.com and various other tools offer a variety of solutions. Find out how bxp is optimised for business learning and development needs. |
| bxp as a Knowledge Management Solution | eLearning | KMS solutions often don't provide the best tool for the job, but rather the tool they've built. Find out how to choose the best tool and how bxp can implement the solution easily. |
| bxp and Quality Assurance Programs for Government Bodies | Quality Assurance | Government and Unionised organisations face unique challenges in terms of quality assurance programs. bxp can |
| bxp as a Compliance Management solution | Quality Assurance | Compliance management requires all users from all areas operating to the same standards. The larger the organisation the bigger the challenge, the easier bxp makes the solution. |
| bxp and getting data accuracy to 100% | Quality Assurance | With money and time lost due to inaccuracy how can bxp save you that time and money with little to no effort. |
| bxp as a Project Management Toolkit | Quality Assurance | Projects are complex and multifaceted challenges. bxp provides tool kits to address all aspects of your project and its management. |
| bxp and Data Centralisation Strategies | Systems Integration | Customer-centric views of data become more and more important for data protection and record management. Find out how bxp can help your centralisation strategies. |
| bxp and Integration with data warehouses | Systems Integration | Data warehouses provide businesses with ways of generating indepth reporting. bxp as an OLTP or as ROLAP solution provides huge strategic advantages and powerful flexibility. |
| bxp and Website Integration | Systems Integration | WordPress or custom websites can easily integrate with bxp to create custom solutions with incredible power. |
