Anonymous, bureaucrat, administrator
7,528
edits
Changes
no edit summary
*Click on the number underneath the number of attempts, on the '''Taken to process''' outcome, to put it back in the queue to be processed.
*View the queue list.
*Go to '''My Cases''' -> '''Process a Case''' -> The cases in the stack will be returned one by one for processing.
*Be sure to save them with the correct outcome.
*Go to '''My Cases''' -> '''Look up a Case''' -> '''Choose the case''' -> '''Find the record ID'''
*Save the case with an outcome.