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In the '''Case and Form Management Menu''', there are two sections is a section on reportingcalled:
# My Reports
=='''My Reports'''==
Within the My Reports this section, there are two sub-sections:
*My Reminders
*My Still Open Cases
==='''My Reminders'''===
*All '''Incomplete''' records will be returned in sequence, including all records that have been '''taken to process'''.
*These records will be highlighted in red.
*This is a really good way of determining which records have not been processed correctly.
*Click on the blue button beside the record ID's that are highlighted in red.
*This will take you directly to the record.
*Save the record with the correct outcome.
*Go to '''Queue Management -> Set the Current Working Outcome'''
*In the Taken to Process listing, the records will now have decreased.
*This is because you have just processed one of the records in your reminder list.
*Depending on the outcome chosen on this record, it will now be either a different Incomplete outcome or a Finished Outcome.
*If you want to process all of these Incomplete records, go back to '''My Reminders''' and continue the process as above.
==='''My Still Open Cases'''===
*Choose the case.
*A list of records will be returned that are still open, i.e. have not been processed correctly.
*Click on the blue button beside one of the open cases.
*The record will open.
*Save the details of this record with a new outcome.
*Go to '''Queue Management -> Set the Current Working Outcome'''.
*The record will now be in a different outcome in the list
*It will also be moved up in the number of attempts on this outcome on the list.
*Click on the number under the number of attempts to put the record back on the stack for further processing.
*Or simply go back to '''My Reminders''' to process the record.
[[Category:Module Specific:Case Management]]
[[Category:Module Specific:Data Profiling]]
[[Category:Topic:Case Management]]