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Troubleshooting a Case

76 bytes added, 15:02, 28 March 2012
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=='''Can't see the Outcomes in the Active Outcomes list'''==
One of the reasons why this could be happening might be one of the following:
# Looking up a Record
*If you want to look up a case but don't necessarily want to do anything with the case, you '''MUST''' still save this case with an outcome before leaving the page.
*If you DO NOT save this case with an outcome, it will be automatically put into '''Taken to Process''', where it will sit until it is processed correctly.
*If the outcome was Incomplete, it will appear in the Active Outcomes list.
*If the outcome was Complete, it will appear in the Finished Outcomes list.
 
# Clicking back on a page before the record is saved
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