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An outcome in bxp software (bxp) however is how a record is saved. An outcome performs a number of functions and has a number of roles all of which can be configuredthe single most powerful activity within the entire system.
At it's simplest an outcome is a disposition code / a word to describe how the contact or activity finished.
An outcome in bxp software (bxp) however is the single most powerful can also perform a number of functions to remove post activity within the entire systemwork and optimise business processes. An outcome apart from recording how the contact finished can also be used to drive work to occurinitiate activity as well.