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XXX is the intCDD_X_Id of the question. This information is available from Field Mapping. The Id number is in front of the question.
For example
<syntaxhighlight lang="html4strict"><a href="###--EFU-XXX#--">Click here to upload your document.</a></syntaxhighlight>
If you put this in your external HTML email you will get the link in a pretty format. You can then design your HTML email around the link with instructions on the hows, whys and what the email is for and what needs to be uploaded. The design of this email is left to you.
* For more detailed instructions on creating HTML emails [[Writing_HTML_Emails]]
* For more details on external emails and their configuration please read thisCC-1-5 section 2.4.13 External Communications [[Contact_Centre_Training]] == Usage == With your test email set up, send a few examples to yourself to make sure the engine works and your email renders as you want it to. All links will go to the same page in a client system https://ww3.allnone.ie/client/client_XXX/public/userPublic_FileUpload-details.asp This page reacts different depending on what's happened. * If the link in the email is valid the system displays a box to upload the file and the title of the question. if you want to provide more support you can use the "Notes" section of the question. * If the link has been used before then it will be inaccessible.
== In the background ==