bxp allows operations to review their data in real time. Often the collaberation between marketing, operations in the call centre and the branches can be at odds. One central data source can provide insight to all as to exactly where processes need refinement. We provide a worked case study that was generated from in the field experience to see what you might wish to achieve. [[File:Whitepaper_-_Analysing_Sales_Data_v2-12.pdf]]
== Customer Care ==