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==='''Process a case'''===
*Select a case from the list displayed.
*If there are no records left to process, then no records will be returned.
*For example, if all the records have been processed with '''Complete Outcomes''' they will be no more processing to do with these records.
*However, if there are records cases in the queue to processbe processed, the next record case in the queue will be handed back to the agent to process.*The agent processes the case by choosing the outcome for this record case before saving the details.*Depending on the outcome selected, it may need to be processed further, therefore it will be placed back on the stack for further processing.*Or it may be a completd case, therefore will not need to be processed further.
==='''Look up a case'''===