Scenario - bxp and understanding phone systems

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1 Introduction

A phone system is no longer just a phone system unfortunately, there are a host of choices. Most of the change is fuelled by the Internet and cheaper ways of communicating internationally.


A phone system can be broken up into general components as follows.


Phone systems 001.png


2 Elements

2.1 Communications Lines

2.2 PBX

2.3 Routing

2.4 IVR

2.5 Other Technologies

2.6 Calling

2.7 Agent

3 Partners