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Scenario - bxp to create Quality Assurance programs

656 bytes added, 20:54, 18 February 2018

→‎Overview

= Overview =

 

{| class="wikitable" style="width:100%"

! style="width:20%" | Scenario

! style="width:20%" | Quality Assurance in bxp

! style="width:20%" | Quality Forms

! style="width:20%" | Quality Steps (CLAPS)

! style="width:20%" | SMARTER plans

|-

| style="text-align:center;" | [[Scenario_-_bxp_to_create_Quality_Assurance_programs|Link]]

| style="text-align:center;" | [[File:QA-1-3_-_Introduction_to_QA_Form_Structure_v1-1.pdf|Link]]

| style="text-align:center;" | [[File:QA-1-2_-_Introduction_to_Quality_Assurance_v1-2.pdf|Link]]

| style="text-align:center;" | [[Quality_Assurance_Campaign|Link]]

| style="text-align:center;" | [[QA_-_SMARTER_plans|Link]]

|-

|}

 

Quality Assurance is a broad and challenging area of any operation. Whether examining by interaction or by case (multiple interactions) there are a number of key objectives:

* To exceed customer expectations

* To find ways of improving customer interaction

 

= Starting Point =

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Philip Lacey

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