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{| class="wikitable"
! style="width:6010%;" | Id! style="width:50%;" |Item
! style="width:40%;" | Training
|-
| 1. || Has the script been supplied and agreed with the ultimate end users / client? ||
|-
| 2. || Has the script been reviewed and tested with agents doing dummy calls on the script to ensure flow and understanding? ||
|-
| 3. || Have all potential call flow eventualities been reviewed? ||
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| 4. || Has training material been identified for the script? ||
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| 5. || Do training and quality / testing approval mechanisms exist for the agents going onto this script? ||
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| 6. || Have call-backs and "exceeds number of contacts" scenarios been scoped? ||
|-
|}