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→PHONE SYSTEM CALL-BACK
=[[File:|none]][[File:|none]]PHONE SYSTEM CALL-BACK=
This article describes integrating bxp to a Phone System Call-back Service
''Figure one. The elements involved''
[[File:|PhoneWixi.png]]
For either inbound or outbound calls, the user interacts with the phone system through an interface. The interface usually belies the API.
<br /> When the outcome or disposition of a telephone contact requires a call-back the user must manually create the entry within the phone system. bxp, however, can automatically inject the call-back into the phone system, for the phone system to manage.
For the purposes of this article we are assuming that your form is built and we can now add the outcome ''Call-back'' (or other descriptive of your choice). When creating the outcome the section ''Instant Transfer - External'' ''System'' offers the following options: