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== Database Form Construction ==
* Have section headers been used to divide sections and ensure easy of management?
* Has colouring been used on different subsections to ensure call flow?
== Database Form setup ==* Is the database form live?* Is the database form an appropriate type (inbound, outbound, blended) ?* Are the dates on the database form active for the correct period?
* Have call back supporting elements been turned on and available to agents?
* Is there an eCourse detailing what management and operational parameters are to be used when the team lead is managing the outbound stacks? (outbound only)
* Have all the agents been granted permission to the module?
* Have all the agents been granted permission to the section?
* Have all the agents been granted permission to the databaseform?
* Have all the agents been granted permission to the eCourse supporting content?
* Have all the agents been granted permission to the appropriate control bar links?
* Have the send from email and sms addresses been checked on the databaseform?
* Have the send from email and sms addresses been checked on each outcome?
* Have all the agents been included in the organogram and appropriate teams?
* Have all agents been allocated the correct departments?
* Has an organogram level been allocated to the databaseform?