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== Level 1 ==
Topic 1 CM-1-1
Introduction to BEbxp software [http://www.bxpsoftware.com/training/CC-1-1%20-%20Introduction%20to%20Business%20Express%20v1-6.pdf]
Topic 2 CM-1-2
Introduction to CRM [[Scenarios#Customer_Relationship_Management_.28CRM.29]]
Topic 3 CM-1-3
Introduction to Blended Form Structure[http://www.bxpsoftware.com/training/CC-1-3%20-%20Introduction%20to%20Blended%20Form%20Structure%20v1-3.pdf]
Topic 4 CM-1-4
Introduction to CRM Reporting [[Form_Reporting]]
Topic 5 CM-1-5
Introduction to Form Outcomes[http://www.bxpsoftware.com/training/CC-1-5%20-%20Introduction%20to%20Form%20Outcomes%20v1-0.pdf]
Topic 1 CM-2-1
Security and Custom Interface configuration [http://www.bxpsoftware.com/training/CC-2-1%20-%20Security%20and%20Custom%20Interface%20configuration%20v1-4.pdf]
Topic 2 CM-2-2
Data import management [[Form_-_Data_Import]]
Topic 3 CM-2-3
Pipeline Configurations [[Form_-_Record_ownership_strategies]]
Topic 4 CM-2-4
Data Profiling – Custom Reporting (CRM) [[Data_Profiling_Overview]]
Topic 5 CM-2-5
Logic management [[Logic_Management]]
Topic 1 CM-3-1
System security management[[Security_-_Start_Here]]
Topic 2 CM-3-2
Pipeline Optimisations[[Quality_checks_when_setting_up_a_campaign]]
Topic 3 CM-3-3
Process documentation and Integration [[Form_-_Integrating_Documentation]]
Topic 4 CM-3-4
NPS, CES and Surveys [[Customer_Effort_Score]] [[Net_Promoter_Score]]
Topic 5 CM-3-5
CRM Configuration [[Scenario_-_bxp_for_Membership_Management]]
Topic 1 CM-4-1
Customer Record Management [[Scenario_-_bxp_as_a_Ticketing_System]]
Topic 2 CM-4-2
Linked Form Setup [[Form_-_Cross_Linked_setup]]
Topic 3 CM-4-3
CTI Integration [[Scenario_-_bxp_Integration_with_a_Phone_System]]
Topic 4 CM-4-4
Case management & reporting [[Scenario_-_Bxp_and_Case_Management]]
Topic 5 CM-4-5