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Each record can also have contacts and files associated with the record.
The strategy of an Inbound Contact campaign occurs generally in three phases.
Phase 1 is the setup of the campaign. This involves the adding of questions, the setup of various configuration options and security options.
Phase 2 is the operation of the campaign. The logging and updating of records.
Phase 3 is the reporting and evolution of the campaign. The review of data and improvement of the processes.