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Created page with " == Overview == bxp has the ability to allow system user to reset their password without going thought their system champion, provided one of the bxp ''Self Service Password..."
== Overview ==
bxp has the ability to allow system user to reset their password without going thought their system champion, provided one of the bxp ''Self Service Password Reset'' options are enabled for their instance of bxp. All ''Self Service Password Reset'' options must be enabled by the bxp operations team at All n One, request must be made through the System Champion/ Approved Contact for a system.
'''Self Service Options'''
* Security Questions
''Note - Additional options are currently in development''
== Security Questions ==
This ''Self Service Password Reset'' option when enabled allows any user who has forgotten their password to log into the system provided that they answer two security questions, these security questions are chosen and answered by the user on the ''My Details'' page or can be set by a system admin through the ''edit user details'' page. Each user must select two questions from the below list of security questions:
* What is your mothers maiden name
* What is your fathers middle name
* In what city were you born
* What street did you grow up on
* What is your favorite movie
* What is your favorite holiday destination
* What was the make of your first car
* What is the name of your favorite pet
* What is the name of your first school
* What is the name of your first teacher
[[File:SSP_Options.png|border]]
=== Using the engine ===
When this ''Self Service Password Reset'' option is enabled it can only be accessed through the login page of bxp, there will be a ''Forgot Password'' link that will display to the right hand side of the password box. To start the ''Forgot Password'' process simply click on this link, you will be redirected to the first stage in the ''Forgot Password'' process.
[[File:SSP_Stage1.png|border]]
From here simply enter in your user name to the bxp system and simply click the ''Search User Account'' button at the bottom of the page. If bxp fines a matching account that has two security questions selected and two answers you will be presented on screen with your two security questions and two free text boxes so you can enter in your answers.
[[File:SSP_Stage2.png|border]]
Please note that once you click on the ''Submit Security Questions'' button, provided that you answer the security questions correctly the user will be logged into bxp and will be presented with the ''Change My Password'' page. Once a user goes through the ''Self Service Password Reset'' engine they must change their password before they continue using bxp. Each user has five attempts at getting the security questions correct, after the fifth attempt the user account will be locked out of the system, once this happens the only way they can gain access to the system is to contact their system champion.