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= Overview =
Quality Assurance is a broad and challenging area of any operation. Whether examining by call interaction or by case (multiple interactions) there are a number of key objectives:
* To deliver against compliance
* To hit service levels
Trend reporting in bxp allows instant deep dive information with layered reporting to show how an individual, team, department and organisation as a whole are doing on the same report. The reports are available at team leader and general reporting level.
The same reporting engine can quickly show an individual against all
[[File:Report_demo_qualityassurance_trend_01.png]]
And very quickly then include team or departmental trending as well
[[File:Report_demo_qualityassurance_trend_02.png]]
[[File:Quality_display_02Report_demo_qualityassurance_currentstatus_01.png|500px]]