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We now have emails being loaded into the form, ready to be actioned. We now need to put in place a mechanism to allow these tickets to be distributed to staff to perform work on them. This strategy of distribution is called First Come First Served (FCFS) strategy. For this we set up an outbound campaign. [[asdfasdfasdfScenario_-_bxp_for_Outbound_Campaign_management]] describes how to queue up records for processing.