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*If the outcome of a record is '''Incomplete''', the record will need to be processed further and is placed on the '''Active Outcome''' stack list under that outcome name.
*In order to process this case further:
# Go to the '''Queue Management''' section.-> '''Set the Current working Outcome''' -> '''Choose the case'''
# This Incomplete record has now been placed on the stack under the outcome selected.
# Click on the number under the last attempt in the stack, which will cause the record to be put back in the queue to be processed.