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Quality checks when setting up a Form

7 bytes added, 23:16, 27 March 2014

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<h2>== Preparation</h2>==

* Has the script been supplied and agreed with the ultimate client?

* Has the script been reviewed and tested with agents doing dummy calls on the script to ensure flow and understanding?

<h2>== Database Construction</h2>==

* Have section headers been used to divide sections and ensure easy of management?

* Has colouring been used on different subsections to ensure call flow?

<h2>== Database setup</h2>==

* Is the database live?

* Is the database an appropriate type (inbound, outbound, blended) ?

<h2>== Data preparation</h2>==

* Is there calling data available?

* Has the field mapping to the data been set up?

<h2>== Security Access</h2>==

* Have all the agents been added?

* Have all the agents been granted permission to the module?

<h2>== Reporting</h2>==

* What reports are required?

* What frequency are the reports required on?

<h2>== Go Live</h2>==

* Has the end client been allowed to review the process?

* Can a test agent perform the first call in advance of the team go live?

[[Category:Learning:Quality Assurance]]

[[Category:Module Specific:Form Management]]

[[Category:Topic:Outbound]]

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Philip Lacey

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