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=='''Queue Management'''==
In the sub-section '''Set the Current Working Outcome''':
*Choose the campaign
*A list of '''Active Outcomes''' will be listed on the screen and a list of '''Finished Outcomes''' will be listed on the screen.
*In the Active Outcome section, hover the mouse over the the first attempt number.
*You will see that it is a clickable link.
*When you click on this number it will hand the next record in the system to the agent to complete.