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From time to time, any system will generate an error message. Most IT systems use "Fatal Error", "Run For The Hills" or the "Blue Screen of Death". This rather doom-laden approach often leaves users fearing that civilisation is over and raising stress levels unnecessarily. In bxp software we deploy a crack team of Hamsters instead. In the background we are emailed all the technical information that lead the user to that error, but the user is presented with a friendly message and a pointer as to next probable steps. Below is our cast of hamsters with their resumes.
A lot of consideration went into the social engineering aspect of choosing the hamsters to reduce stress when using a computer system. The hamsters don't show up all that often but it is important to know that there are mountains of alerts which keep the BE support teams vigilant.
Not everyone likes images of hamsters, so it is possible to turn the hamsters off system wide. If you prefer not to see the hamster images contact your System Champion who can request the change.