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From time to time, any system will generate an error message. Most IT systems use "Fatal Error", "Run For The Hills" or the "Blue Screen of Death". This rather doom-laden approach often leaves users fearing that civilisation is over and raising stress levels unnecessarily. In bxp software we deploy a crack team of Hamsters instead. In the background we are emailed all the technical information that lead the user to that error, but the user is presented with a friendly message and a pointer as to next probable steps. Below is our cast of hamsters with their resumes.
[[File:404error.jpg|200px|thumb|left|Snowflake]]