Troubleshooting - Mailbox logins
Revision as of 12:06, 22 April 2014 by Philip Lacey (talk | contribs) (Created page with "== Overview == Business Express has the ability to log into an email box and retrieve all of the emails from it to turn them into work items in a Form. This article explore...")
Revision as of 12:06, 22 April 2014 by Philip Lacey (talk | contribs) (Created page with "== Overview == Business Express has the ability to log into an email box and retrieve all of the emails from it to turn them into work items in a Form. This article explore...")
1 Overview
bxp software has the ability to log into an email box and retrieve all of the emails from it to turn them into work items in a Form.
This article explores a couple of potential issues and their solutions.
2 SSL protected mailboxes
Sometimes configurations of the mailboxes on the servers can cause a few challenges, especially when SSL certificates are involved.
SSL certs are usually configured for the public address e.g. www.something.com
When you try to log into mail.something.com you get an error or refused entry. The solution is to use the IP address of the server instead, which should then enable the SSL cert to match.