Difference between revisions of "Scenario - bxp for Contact Centres"
From All n One's bxp software Wixi
Philip Lacey (talk | contribs) |
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| − | With over 50 combined years of contact centre experience amongst the system architects, | + | With over 50 combined years of contact centre experience amongst the system architects, bxp’s contact centre management modules were built to be the operational answer to every call centre managers data requirements. |
| − | We understood that what was needed was a tool that was flexible, robust and made reporting easy. By drastically reducing the requirement for IT involvement and granting real time reporting to team leads, supervisors and clients, | + | We understood that what was needed was a tool that was flexible, robust and made reporting easy. By drastically reducing the requirement for IT involvement and granting real time reporting to team leads, supervisors and clients, bxp gives a strong competitive advantage to outsourcers. |
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<li>Outbound Campaigns</li> | <li>Outbound Campaigns</li> | ||
<li>Blended Campaigns</li> | <li>Blended Campaigns</li> | ||
| + | <li>Call Script Management</li> | ||
<li>Case Management</li> | <li>Case Management</li> | ||
<li>Marketing Campaigns</li> | <li>Marketing Campaigns</li> | ||
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<li>Data Entry Management</li> | <li>Data Entry Management</li> | ||
</ul> | </ul> | ||
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| + | [[Category:Topic:About bxp]] | ||
Latest revision as of 17:31, 10 September 2016
With over 50 combined years of contact centre experience amongst the system architects, bxp’s contact centre management modules were built to be the operational answer to every call centre managers data requirements.
We understood that what was needed was a tool that was flexible, robust and made reporting easy. By drastically reducing the requirement for IT involvement and granting real time reporting to team leads, supervisors and clients, bxp gives a strong competitive advantage to outsourcers.
So what can BE do for contact centres?
- Inbound Campaigns
- Outbound Campaigns
- Blended Campaigns
- Call Script Management
- Case Management
- Marketing Campaigns
- Sales Pipeline
- Membership database management
- Contact List management
- Prospecting List management
- Customer Relationship Management (CRM)
- Contact Management
- Data Entry Management
