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# All ReOpened Cases
==='''My Team - Reminders'''===
*Select the dates in which to report from.
*Select the case in which to work on.
*The individual groups will also be listed.
==='''My Team Contacts'''===
*Select the dates in which to report from.
*Select the case in which to work on.
*The casess associated with each user will be listed below their name.
==='''My Team - Statistics'''===*Select the dates in which to report from. *Select the case in which to work on. *A report showing:# '''Outcome''' breakdown # '''Agent''' Breakdownfor everyone in the team will be returned to the screen.*A table will also be displayed, showing:# The agent name# The amount of Web entries per user# The amount of Updated records per user# The total for all users ==='''My Team - Open Cases'''===*Choose the case.*A report showing the open cases, per team will be returned to the screen. ==='''My Team - Exception Cases'''===*Select the dates in which to report from. *Select the case in which to work on. *A report showing:# Case ID# Incomplete cases# Complete cases# Contact Count# Their Start/End Time Interaction# Status of the case# Duration of the casefor a list of users within that team will be displayed on the screen. ==='''My Team - Case Timing'''===*Select the dates in which to report from. *Select the case in which to work on. *A report showing:# '''My Teams Case Duration time''' will be returned to the screen. ==='''My Team - All ReOpened Cases'''===*Select the dates in which to report from. *Select the case in which to work on. *A report showing:# All the reopened cases will be returned to the screen for that team. [[Category:Module Specific:Case Management]][[Category:Module Specific:Data Profiling]][[Category:Topic:Case Management]]