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The following section reports on a particular team that has been set up within the system. =='''My Team - Reports'''== Within this section in Case and Form Management, there are 7 seven sub-sections:
# My Team - Reminders
# My Team - Contacts
# My Team - Case Timing
# All ReOpened Cases
==='''My Team - Reminders'''===
*Select the dates in which to report from.
*Select the case in which to work on.
*A report showing reminders for a list of users within the team will be returned to the screen for that period of time.
*The individual groups will also be listed.
==='''My Team Contacts'''===
*Select the dates in which to report from.
*Select the case in which to work on.
*A report displaying data for all users in the team will be returned to the screen.
*The casess associated with each user will be listed below their name.
==='''My Team - Statistics'''===
*Select the dates in which to report from.
*Select the case in which to work on.
*A report showing:
# '''Outcome''' breakdown
# '''Agent''' Breakdown
for everyone in the team will be returned to the screen.
*A table will also be displayed, showing:
# The agent name
# The amount of Web entries per user
# The amount of Updated records per user
# The total for all users
==='''My Team - Open Cases'''===
*Choose the case.
*A report showing the open cases, per team will be returned to the screen.
==='''My Team - Exception Cases'''===
*Select the dates in which to report from.
*Select the case in which to work on.
*A report showing:
# Case ID
# Incomplete cases
# Complete cases
# Contact Count
# Their Start/End Time Interaction
# Status of the case
# Duration of the case
for a list of users within that team will be displayed on the screen.
==='''My Team - Case Timing'''===
*Select the dates in which to report from.
*Select the case in which to work on.
*A report showing:
# '''My Teams Case Duration time''' will be returned to the screen.
==='''My Team - All ReOpened Cases'''===
*Select the dates in which to report from.
*Select the case in which to work on.
*A report showing:
# All the reopened cases will be returned to the screen for that team.
[[Category:Module Specific:Case Management]]
[[Category:Module Specific:Data Profiling]]
[[Category:Topic:Case Management]]