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Troubleshooting Campaign Reports

140 bytes added, 23:16, 9 November 2014

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These are usually List / Menu types. BE supports two values for list / menu types. The display value and the data value. Display value allows anyword to be displayed and the data value is what is stored in the datbase. Consider the following example:

* Display = Blue* Data = Blue

Display = Red

Data = Red

* Display = Red* Data = Red  * Display = Green* Data = Green 

But you could set it up as

* Display = Blu* Data = Blue  * Display = Rouge* Data = Red 

* Display = RougeVert* Data = RedGreen

Display = Vert

Data = Green

You could also use this for codes, making life for the agent far more understandable.

* Display = Brochure 123 - The Maldives* Data = BRO123  * Display = Brochure 234 - The Americas* Data = BRO234 

* Display = Brochure 234 345 - The AmericasEurope* Data = BRO234BRO345

Display = Brochure 345 - Europe

Data = BRO345

Most commonly people set up with a Display value but not a Data value. When this happens the report will show with no data in the column.

 

 

 

[[Category:Module Specific:Data Profiling]]

[[Category:Topic:Support]]

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Philip Lacey

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