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# '''Incomplete''' depending on how they were set up.
*Save the details of the record.
*If the outcome of a record is '''Incomplete''', the record case will need to be processed further and is placed on the '''Active Outcome''' stack list under that outcome name.
*In order to put this case back in the queue to be processed:
# Go to '''Queue Management''' -> '''Set the Current working Outcome''' -> '''Choose the case'''
# This '''Incomplete record ''' case has now been placed on the stack in the '''Active Outcomes ''' list under the outcome selected.
# Click on the number under the last attempt in the stack, which will cause this record to be put back in the queue to be processed.
# Now when an agent goes to process a case, this record case will be handed back to be processed.*If the outcome is '''Complete''', the record will be processed as a finished outcome and case will appear in the '''Finished Outcomes''' stack list under that outcome name.
==='''Process a case'''===