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*Select a case from the list displayed.
*Take an Inbound contact on this case, thus creating a case.
*Choose the Outcome from the outcome drop down menu - the outcomes .*The Outcomes will be either a:# '''Complete Outcome'''or# '''Incomplete Outcome'''depending on how they were set up.
*Save the details of the record.
*If the outcome of a record is '''Incomplete''', the record will need to be processed further and is placed on the '''Active Outcome''' stack list under that outcome name.