Difference between revisions of "Module - Case Management"
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Philip Lacey (talk | contribs) (Created page with "Case management is a combination of Inbound, Outbound and Blended functionality, with some added features to facilitate timing based reports. Cases can be created in Inbou...") |
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Case Management specifically allows submitted forms to be managed as cases with full timed reporting | Case Management specifically allows submitted forms to be managed as cases with full timed reporting | ||
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Revision as of 20:45, 9 November 2014
Case management is a combination of Inbound, Outbound and Blended functionality, with some added features to facilitate timing based reports.
Cases can be created in Inbound and Outbound and then managed operationally in Inbound, Outbound or in Case Management.
Case adds extra considerations when dealing with multi-contact cases and their associated reporting.
Case Management specifically allows submitted forms to be managed as cases with full timed reporting
