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For the purposes of terminology there are a number of key stakeholders involved in the contract process at a minimum.
A Patron in the All n One lexicon is a potential of existing client who is seeking All n One to change operational processes / procedures to suit their operational requirements. Patrons will enter separate supply agreements in order to cost, manage and ensure the operational change requests. This allows potential and existing clients to adapt to changing law and customer requirements.
For obvious security reasons our ISMS is not a matter of public record, however our ongoing operational processes and procedures deliver our Plan Do Check Act cycles.
=== ISO 9001 ===
All n One is not currently ISO9001 accredited. Though the majority (estimated 70% as of October 2014) of our processes and procedure are document, All n One would require a Patron before seeking accreditation.
http://en.wikipedia.org/wiki/ISO_9000#Contents_of_ISO_9001