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==='''Profile a case'''===
*Select a case from the list displayed.
<br/>
=='''Queue Management'''==
In the section '''Queue Management''', the following functionality occurs:
*Set the '''current working outcome'''*Set the '''current working outcome by period'''.*'''Create ''' custom contact group.*'''Reset ''' contact history.*'''View ''' contact queue.*'''Add to ''' contact queue.*'''Clear ''' contact queue.
==='''Set the current working outcome'''===
==='''Set the Current working outcome by period'''===
*Choose the time period in which you would like to manage records.
*Choose the campaign.
*