Difference between revisions of "Form Take an inbound contact"

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[[Category:Learning:Contact Centre]]
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[[Category:Topic:Contact Centre]]
[[Category:Learning:Customer Relationship Management]]
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[[Category:Topic:Customer Relationship Management]]
 
[[Category:Module Specific:Inbound Contact]]
 
[[Category:Module Specific:Inbound Contact]]

Latest revision as of 00:21, 10 November 2014

This function within BE allows an agent to log a new record.


Pressing the tab key on the keyboard cycles the focus of the webpage through each of the fields in sequence.


An outcome must be chosen for the record to be saved.