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Scenario - Bxp and Case Management

123 bytes added, 14:32, 7 May 2015
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The reporting from case management is the same as standard reporting for CRM or for blended campaigns except that the inclusion of timing data in data reports is available. The operational tools provide what traditionally are referred to as case management reports.
 
 
Here is an example of a months activity for a live case managed campaign.
 
 
[[File:Case_management_dashboard.png]]
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