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* Recipient: The is the person to receive the message. Any custom messages set up on the users account will appear here.
* Date and Time: The date and time this message was received
* SMS Message Length: If the message is being sent as an email there is a limit of 160 460 characters to the whole message. 120 shows what remains available to the comments box.
* Mark as URGENT: A special flag for very urgent contact
* Contact Type: How did the person communicating into the company get in touch. A list of communication types is provided but defaults to phone for convenience.